Network Technician – 3rd level support

Job Description

Are you excited by the newest developments in the field of network technology? Do you aspire to be part of a team that delivers the next generation of secure, high-performance networks to enterprise customers across the Nordics? If so, this opportunity is tailor-made for you!

About the role

As a Network Technician at GlobalConnect, you'll be joining a Pan-Nordic team responsible for 3rd level operations where we are supporting the future of B2B and B2G network solutions. You will be part of a growing business that offers exposure to innovative technologies and provides a steep learning curve.

In this role, you'll focus on troubleshooting and maintaining critical network systems while also working on advanced SD-WAN, firewall, and WiFi platforms like Fortinet, HPE Aruba, and Versa Networks. You will have the unique opportunity to handle 3rd-level operations, ensuring the ongoing performance of one of Europe’s largest and most complex ISP networks.

Here are some examples of key responsibilities during a typical day:

• Collaborating with our Network Operations and Engineering teams to manage and resolve incidents and escalations.
• Maintaining Layer 2/3 network systems and overseeing SD-WAN services (Underlay, Overlay, Add-On).

Alongside these responsibilities, you will continuously observe the network's performance, resolve advanced issues, handle alterations in system configuration, and maintain consistent operations to provide continuous service to our clients. You’ll also keep documentation up-to-date and train local Customer Service departments to strengthen their knowledge.

Why join us?

At GlobalConnect, your work entails more than network upkeep; you'll be contributing to innovative advancements. The role provides a platform to interact with up-and-coming technologies set in a lively and quick-tempo scene, where you'll join forces with a closely connected team that excels through collaboration. You’ll participate in exciting projects that let you expand your expertise in software-defined networks and gain hands-on experience with advanced security solutions for large-scale networks.

We value your development and will provide training to ensure you stay at the forefront of the industry. Your contributions will directly impact public and private sector clients, making you an essential part of our mission to provide high-stability connectivity.

To succeed in this role, we believe you have:

• Deep expertise in Fortinet technologies, including FortiGate FW/SD-WAN routers, FortiExtender 4G/5G modems, FortiSwitch, and FortiAP WiFi APs.
• Solid experience with TCP/IP, Routing & Switching, and SD-WAN services such as Underlay, Overlay, and Add-On.
• Experience with platforms such as Versa and Aruba.
• Familiarity with ITIL and tools like ServiceNow, JIRA, and MS Teams.
• Fluency in English (both written and spoken) to effectively communicate across our Pan-Nordic team and with customers.

A security clearance is required for this position, so it is important that you can be approved in the country you're applying for.

Excited to take the next step?

We are looking for someone who is motivated by the opportunity of working with complex, large-scale networks and is excited about the prospect of becoming an expert in secure overlay networks. If you are interested in making a difference in how enterprises and governments stay connected, we want to hear from you!

If you’re excited about this opportunity but don’t meet every single requirement, don’t worry! We’d still love to hear from you.

No need for a personal letter – just send us your CV or LinkedIn profile.