Sales Coach Japan

Job Description

Your purpose as Regional Sales Coach (Japan) is to inspire, train, and develop retail teams in sales and service excellence, ensuring we deliver an unrivalled experience to every client. Your mission is to elevate the client experience, drive sales, and enhance KPIs in your market by educating, coaching, and developing store teams in selling skills, service excellence, product knowledge, and clienteling.

This role is part of the Commercial department. You report to the Regional Head of Retail.

Key responsibilities:

·Drive sales and KPI performance by coaching, training, and developing store teams within our studios in selling, service, and product.

·Partner with Retail Management to identify and address sales opportunities on shop floor.

·Proactively design and execute quarterly action plans with store teams to improve KPIs and sales results.

·Secure excellent and consistent service across your markets according to Acne Studios Full Treatment through your shop floor presence and action plans.

·Follow up on Client Experience Evaluations in your market and enhance the performance with your training plan.

·Be a key driver of the company’s clienteling strategy to recruit, retain, and grow clients.

·Cultivate and elevate relationship-building skills and behaviors in store teams.

·Roll out clienteling tools as needed to drive successful adoption and business impact.

·Plan and execute trainings, workshops, and coaching sessions (focus on in-store and virtual trainings).

·Develop Store Manager training, coaching, and feedback competencies.

·Be a role model on shop floor to motivate and inspire our sales teams to improve results and performance.

·Develop the company’s sales and service processes, training content, and tools.

·Own and ensure adoption of the company’s training platform, from onboarding to ongoing development.

·Recommend and develop local adaptations of training content when necessary.

·Stay informed on competitive landscape, service, clienteling, and training innovations.

·Embody the company values in everything you do, on and off shop floor.

Qualifications:

·Solid management background/skills or experience in a similar role in a luxury brand.

·At least 5 years of experience in service.

·Fashion-Luxury Retail background with > 5 years of coaching / experience of working with different cultures.

·Strong commercial mindset - results oriented profile with the ability to motivate and inspire others.

·Service minded with a client-centric approach.

·Excellent communications and organizational skills.

·Strong remote management skills.

·Technical knowledge of training design and adult learning principles.

·Experience working with clienteling sales for 3+ years.

·Microsoft Excel, Word, Powerpoint, and Outlook literate (to a high level).

·Alignment with Acne Studios company values: we strive for excellence, we get things done, we are one team, we care.