Oh oh! Awesome! Info! {$ msg.text $} ({$ msg.count $})

Mobile Device Specialist

  • Application Deadline: April 30, 2026
  • Somerville
  • On-site
  • Hourly salary: $30 - $35
  • Application Deadline: April 30, 2026
  • Somerville
  • On-site
  • Hourly salary: $30 - $35

Key Responsibilities:

  • Asset Management & Inventory

    • Add newly received iPads to the MBTA Hardware Asset Management (HAM) system in ServiceNow
    • Transmit IMEI and serial numbers to Verizon Wireless for device activation
    • Maintain accurate inventory records and tracking spreadsheets
    • Update the Verizon Wireless portal with user and device information

    Pre-Deployment Activities

    • Verify device and user information across ServiceNow, Verizon portal, and tracking tools
    • Confirm devices are enrolled in Apple Business Manager (ABM)
    • Update hardware assignments across systems (Verizon, Intune, etc.)
    • Ensure users are assigned to appropriate Intune groups
    • Apply asset tags to devices
    • Unbox devices and install protective cases

    Deployment Support

    • Distribute iPads directly to frontline staff prior to training sessions
    • Provide on-site “genius bar” support, including:
      • Immediate troubleshooting and device assistance
      • Answering user questions and providing guidance
      • Assisting with Help Desk coordination for password or MFA issues

    Post-Deployment Support

    • Provide ongoing support to frontline staff across multiple locations
    • Respond to assigned ServiceNow tickets
    • Support users via phone, email, and in-person interactions
    • Troubleshoot device connectivity, access, and usage issues

  • Skills & Requirements

    • Required Skills:
      • Experience supporting iOS devices in a high-volume enterprise environment
      • Hands-on experience with Mobile Device Management (MDM) systems

    • Proficiency in:
      • Apple iOS ecosystem
      • Microsoft Intune
      • Apple Business Manager (ABM)
      • Verizon Wireless portal
      • Strong customer service and communication skills, including white-glove support experience

    About the company

    -

    Sivarameshwaran Raajesekaran | Contact Person

    I'm interested
    247Hire

    Somerville | On-site
    Visit website