Account Management Lead

Job Description

Are you interested in joining Europe's fastest growing companies? Do you want to impact the wellbeing of millions of employees? If yes, then keep reading and join us to make an impact in a fast-paced and dynamic environment where you'll play a key role in boosting everyday wellbeing, at home, at work. Everywhere!

Epassi's purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets. Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

We are currently hiring an Account Management Lead to be based in Helsinki.

YOUR MISSION AT EPASSI

As Account Management Lead, you'll own and grow our mid-segment customer portfolio in Finland — driving retention, upsell, and cross-sell while building a high-performing account management team. This is a leadership role at the heart of our commercial operations, reporting directly to the Finland BU CCO.

YOUR RESPONSIBILITIES

• Leading and developing the Finnish mid-segment account management team
• Driving customer retention, upsell, and cross-sell performance across the portfolio
• Running sales training and building team capability
• Tracking daily activity levels and sales results to ensure targets are met
• Developing ways of working, processes, and frameworks that scale

YOU'LL BE SUCCESSFUL IN THIS ROLE IF YOU

• Consistently deliver on retention and revenue growth targets across your customer base
• Build a motivated, results-driven team with clear goals and a strong coaching cadence
• Improve NPS and customer engagement metrics across the mid-segment
• Establish scalable account management processes that lift the whole team's performance

WHAT YOU'LL BE DOING DAY TO DAY

• Leading day-to-day customer activities: monitoring activity levels, NPS, upsell and cross-sell opportunities
• Coaching team members through deal reviews, call shadowing, and pipeline management
• Tracking and reporting on team KPIs and taking action where needed
• Collaborating cross-functionally with Sales, Product, and Customer Success teams
• Developing and refining account management playbooks and processes

WHAT YOU SHOULD BRING

• Relevant educational background, preferably in business or a related field
• Proven experience in leading sales or active B2B customer relationship management
• Prior people leadership experience with a track record of developing high-performing teams
• Solid background in managing and growing broader B2B customer portfolios
• Experience as a sales team manager or Head of KAM / Customer Operations is a strong plus
• Fluent English & Finnish

YOUR TRACK RECORD

• Delivered measurable revenue growth through upsell and cross-sell in a B2B environment
• Led a team to exceed retention and/or sales targets
• Built or improved account management processes that drove commercial results
• Managed customer portfolios with demonstrable NPS or satisfaction improvements

YOUR COMPETENCY PROFILE

Proactivity: You take initiative, identify opportunities before they become problems, and act with urgency to drive results, improve processes, and achieve goals.
People Leadership: You inspire, coach, and develop your team — setting clear expectations, giving honest feedback, and creating an environment where people thrive and grow.
Result Orientation: You set ambitious goals and hold yourself and your team accountable. You focus on outcomes, not just activities.
Energy & Drive: You bring enthusiasm and momentum to your team and customers. You thrive in a fast-moving environment and keep spirits high even under pressure.
Commercial Acumen: You spot upsell and cross-sell opportunities naturally and can coach your team to do the same.
Process Thinking: You can zoom out, identify inefficiencies, and build scalable ways of working without losing sight of the day-to-day.

WHY YOU SHOULD JOIN US
Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving.

• Work with a clear purpose — boosting everyday wellbeing — and create a meaningful, positive impact on both individuals and society.
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges.
• Come as you are — we'll bring out the best in you and support your personal and professional growth.
• Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us.
• Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority.
• Contribute to solidifying our position as the number one player in Europe's employee benefit market and help shape the next wave of success.
  
  The hiring manager for this position is Antti Tukia, CCO Finland at Epassi. For more information, contact the Talent Acquisition team at careers@epassi.com