Business Manager - Customer Lifecycle Management

Job Description

Do you want to work with data-driven initiatives that directly affect business performance?

GlobalConnect is looking for a Business Manager for Customer Lifecycle Management who will take responsibility for understanding, analyzing, and reducing churn. The role requires a profile that can work in a structured way with complex data, generate clear insights, and translate them into concrete initiatives across the organization.

If you have the following, this job is for you

• Hold a university degree in economics, business, engineering, or a related field
• Fluent in English and a Nordic language
• Can structure complex problems and generate clear insights
• Communicate effectively with both stakeholders and senior leadership
• Work in a structured manner and prioritize effectively
• Are goal-oriented, professional, and motivated by creating business value
• Bring a consulting mindset to problem solving and enjoy analyses and projects
• Experience from management consulting, strategy, or analytics

About the role

You will work closely with the business and senior leadership to identify the key drivers of churn and ensure that data and analysis are translated into actionable initiatives.

The role sits at the intersection of data, strategy, and execution, where you will analyze data, structure complex problems, and lead initiatives that improve our customer lifecycle.

Key responsibilities

• Analyze churn and customer lifecycle
• Structure complex datasets and identify business-critical insights
• Develop data-driven recommendations for stakeholders and leadership
• Coordinate and execute initiatives aimed at reducing churn and improving retention
• Collaborate across the organization with functions such as sales, marketing, customer success, and leadership
• Ensure progress in strategic projects and prioritization of initiatives

Who we are looking for:

To sum up, we are looking for a candidate with analytical capabilities and a high level of execution.

Why GlobalConnect

GlobalConnect is a major provider of critical digital infrastructure across the Nordics, enabling seamless connectivity for businesses, public institutions, and societies at large. With expanding fiber network, we play a key role in supporting digital transformation and enabling the data-driven future of the region.

As a member of GlobalConnect, you’ll be part of a company expanding with investor support and a well-defined goal to serve as Northern Europe’s preferred digital infrastructure partner. We combine the scale and stability of an established provider with a focus on innovation and practical problem-solving of a company continuously evolving.

In this role, you will be at the center of that journey, working on strategic initiatives that directly shape our business and future direction. You will collaborate closely with senior stakeholders and key decision-makers, gaining meaningful input into business choices and visibility while helping shape decisions that matter.

How to apply

We look forward to your application. Please submit your CV via our career portal. If you have questions about the position, feel free to contact Magnus Wedel, Talent Acquisition Partner at +45 31 43 73 88 or magwed@globalconnect.dk