IT Service Manager – Finance Operations
- Applications are considered on a rolling basis
- Stockholm
- Hybrid
We are looking for an IT Service Manager who wants to help us develop and strengthen our services within Finance Operations, with a particular focus on Microsoft Dynamics 365 Finance & Operations (D365FO). In this role, you will act as a key bridge between our Finance teams, superusers, and both technical and external partners. You ensure that our systems run smoothly day‑to‑day, while also driving improvements that make work easier for colleagues across Scandic.
Your responsibilities
In this role, you will:
- Own and manage IT services connected to Finance Operations, with D365FO as a core platform.
- Ensure stable operations, high-quality support, and well‑structured incident and problem management.
- Work according to ITIL practices for service management.
- Prioritize and coordinate needs and change requests together with the business and our vendors.
- Translate business needs into clear requirements and follow up to ensure solutions meet expected quality.
- Monitor vendor performance and ensure deliveries meet our expectations.
- Actively contribute to improving processes, data flows, and ways of working within the area.
Work with great people
Skills & Requirements
Who you are
We believe you are someone who:
- Is analytical, solution‑oriented, curious, and enjoys collaborating with many different colleagues.
- Brings a can‑do mindset and is a positive team player.
- Has experience in IT service management, preferably based on ITIL.
- Has worked with ERP systems, ideally D365FO or similar financial solutions.
- Understand both day‑to‑day business needs and the technical possibilities.
- Communicates clearly and builds trustful relationships with both business stakeholders and vendors.
- Has strong communication skills and can present data and recommendations in a structured and clear way to stakeholders at all levels.
- Acts with integrity and builds trust with senior management.
- Has at least 5 years of experience in a similar role.
- Has solid skills in English and Swedish, both spoken and written.
Meriting qualifications:
- Experience with Microsoft Dynamics 365 Finance & Operations.
- Experience in transaction matching and reconciliations (e.g., card transactions, incoming payments).
- Understanding of finance processes and related integrations/data flows.
- Experience working with system vendors and outsourced services.
- ITIL certification.
Information about the position
This is a full-time employment.
We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.
If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.
Great Place to Work
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Work across borders and roles.
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Support for your wellbeing - and flexibility for life.
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Great stays, dining and partner perks – with team member discounts.
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Fair and competitive conditions.
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Growth opportunities.
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A workplace that cares – for people, society and the planet.
About the company
It all starts with you. Working in one of our hotels means being part of a team where care, collaboration and small everyday moments make the difference. You help create the warm feeling of home that defines Scandic - by being present, here and now, and making the details count.
Some days are fast, some are predictable - none are quite the same. But what stays constant is teamwork. You step in for each other, solve things as they happen, and take pride in delivering quality - even when the pace is high. And when you do, guests don’t just enjoy their stay - they want to come back.
How we work at Scandic
We’re at our best when we work together - across roles, hotels and teams - and focus on what makes a real difference in the everyday. Our values guide how we show up and how we deliver: Be Pro, Be Bold, Be Caring and Be You. If you believe great hospitality is built through collaboration, consistency and small moments done well, you’ll feel at home with us.
tom…We first opened in Laxå, Sweden 1963
tom…Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.
tom... we serve more than 25 million cups of coffee each year and all of our coffee is ecologic, and FairTrade or UTZ-certified.
tom... we have drawn up a checklist of 135 points which we call our accessibility standard, so we can provide the same services and products for everyone.
… Our team members represent more than 130 nationalities.
Jenny Holmberg | Contact Person
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