IT Service Delivery Specialist

Job Description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As an IT Service Delivery Specialist at our Paris office, you play a key role in delivering stable and reliable IT services across the organisation. You support internal users through incident and request handling while contributing to the coordination and delivery of IT activities in collaboration with system owners, vendors, and stakeholders. Your work supports business continuity across both regional and global operations.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

As IT Service Delivery Specialist, your main contribution is to ensure stable, secure, and high‑quality IT services across offices, stores, and warehouse operations. You contribute by:

• Handling incidents, service requests, and operational IT tasks
• Providing IT support through ticketing systems, remote tools, phone, and walk‑ins
• Performing hands‑on and remote support including installations, configurations, upgrades, and hardware setup
• Taking ownership of IT infrastructure in the Paris region in line with global standards
• Supporting workplace technology, networks, cloud services, meeting room systems, and retail IT environments
• Coordinating IT activities with internal stakeholders and external vendors
• Ensuring adherence to regional and global IT processes while proactively identifying opportunities for process improvement and harmonization

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Structured and pragmatic with a hands‑on, execution‑driven mindset
• Clear communicator who collaborates well across teams and regions
• Takes ownership and follows tasks through to completion
• Calm and reliable, with strong attention to detail

Specific experience and knowledge for this role:

• Experience in IT support, IT operations, or service delivery
• Practical experience with ITSM processes such as incident and request management
• Solid understanding of workplace IT, infrastructure, and basic networking
• Hands‑on experience supporting PC and Mac environments
• Experience supporting workplace and retail IT environments, including store technology such as payment terminals, POS setups, RFID devices, and receipt printers
• Experience working with enterprise IT platforms and tools, such as Cisco Meraki, Intune, and storage solutions including Egnyte and Box
• Experience working with Microsoft Entra ID, Office 365, Windows, macOS, and iOS
• Experience coordinating with vendors and internal stakeholders
• Minimum three years’ experience in technical support or customer‑facing IT roles
• Experience in global or multi‑site environments is meriting
• ITIL experience or certification is meriting
• Microsoft certifications are a plus
• Fluency in English and French, spoken and written

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognizing the potential in everyone. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.