Technical Support
Scrive Demo is seeking a skilled Technical Support professional to join our team. In this role, you will be responsible for providing exceptional customer service and technical assistance to our clients. Your duties will include:
- Responding to customer inquiries and troubleshooting technical issues via phone, email, and chat
- Diagnosing and resolving software and hardware problems
- Providing step-by-step guidance and training to customers on the use of our products
- Documenting and escalating complex issues to the appropriate teams
- Maintaining detailed records of all customer interactions
- Collaborating with cross-functional teams to improve the overall customer experience
To be successful in this role, you should have strong problem-solving and communication skills, as well as a solid understanding of computer hardware and software. Experience in a customer-facing technical support role is preferred.
Skills & Requirements
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to troubleshoot and diagnose technical issues
- Knowledge of computer hardware and software
- Familiarity with common operating systems and applications
- Patience and the ability to explain technical concepts in simple terms
- Attention to detail and the ability to follow procedures
- Ability to work independently and as part of a team
- Continuous learning and adaptability to new technologies
About the company
Esigning built in Europe, for security & compliance
Easily automate agreements, onboarding and EU compliance. Improve customer experiences with Scrive’s electronic signature portal, ID verification, APIs, and integrations.
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