Job Description
As a Cruise Coordinator, you play a key role in ensuring smooth operations and unforgettable guest experiences for every ship call, turnaround and SHOREX day. You are the operational hub between guides, partners, transport providers, and our internal teams—making sure everything is ready, everyone is informed, and guests feel well taken care of from the moment they arrive.
In this role, you will:
• Coordinate daily plans and schedules for turnarounds and excursions
• Manage bookings and updates for buses, museums, galleries, and Camp Barentz
• Ensure all relevant systems and partners are kept up to date
• Be present on the pier during operations, supporting guides and approving departures
• Handle on the day changes and requests to maintain a seamless experience
• Collaborate closely with cruise managers, activity coordinators, and external partners
• Monitor flight and operational changes and communicate updates when needed
• Contribute to safety and quality by completing necessary reports
• Guide groups when operational needs require it
This is a seasonal, hands‑on position with a strong focus on guest experience, where no two days are alike.
You thrive in a dynamic environment, enjoy working with people from all over the world, and take pride in creating exceptional experiences for our guests.
Skills & Requirements
To succeed as a Cruise Coordinator, we are looking for you who:
- Have good knowledge of administrative systems, especially Microsoft 365 – with solid proficiency in Excel
- Is stress-tolerant and thrives in an operational environment where things can change quickly
- Fluent in English, both written and spoken, is required. Norwegian is preferred, and additional languages are an advantage.
- Have good knowledge of Svalbard and preferably experience from service or the tourism industry. Completed SGO training is an advantage.
- Have a positive, committed, and cooperative work style
- Keeps a cool head when the going gets tough, and makes good decisions under pressure
- Have strong communication skills and the ability to provide clear and precise information to many different actors
About the company
Hurtigruten Svalbard er Svalbards eldste og største reiselivsbedrift og turoperatør, med
forretningskontor i Longyearbyen. Selskapet er heleid av Hurtigruten, og omfatter også det heleide datterselskapet Green Dog AS.
Selskapet består av tre hoteller (Funken Lodge, Radisson Blu Polar Hotel og Coal Miners’ Cabins),
flere restauranter inkl. Huset restaurant samt catering og bakeri. Vi leverer unike opplevelser
gjennom ulike dagaktiviteter, ekspedisjoner og Svalbard Adventure Mini Cruise. Vi har også en
outdoor-butikk; Longyear78 og butikk/verksted hvor vi selger snøscootere og båtutstyr.
Selskapet har omlag 200 faste ansatte og en årlig omsetning på rundt NOK 520 mill. Hurtigruten Svalbard
AS er sertifisert for ISO 9001 og 14001
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