Tier 2 Help Desk Technician
- Chicago
- On-site
- Hourly salary: $35 - $38
Job Description –
- 30-50 tickets per day via phone or email no chat function
- Has to be comfortable working with difficult personalities or under stress
- Jira Ticketing system
- Usually all internal employees
- Most common tickets they will see are profile maintenance/ login issues
- This is a call center environment
- Metric driven
- Some project work
Skills & Requirements
Skills and Requirements –
- 4+ years of call center or help desk experience
- Password Rest Experience (Metropolis uses Jump Cloud)
- Knowledge of Windows, VPN browsers
- Experience installing printers
- Basic trouble shooting skills
- Extremely sufficient in typing
- Interpersonal communicator with customer service skills
- Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information.
- Possess the ability to satisfy the customer as well as fix the problem.
- Uses proper grammar and communication
About the company
-
Syed Ali | Contact Person
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