Tier 2 Help Desk Technician
- Chicago
- Hybrid
- Hourly salary: $38
Description of Role/Responsibilities
- Searching for a well-rounded Help Desk team member here in the greater Nashville area.
- This individual will be joining a multifaceted team who are passionate about upcoming initiatives within the company.
- This person will need to have strong customer service skills with great written and verbal communication.
- Our client is searching for an individual with experience in Windows, VPN Browsers and has basic troubleshooting abilities.
- This is an exciting opportunity that will allow the new team member a chance to gain knowledge about new technologies and assist on a talented team.
Skills & Requirements
Required Skills:
- 4+ years of call center or help desk experience
- Password Rest Experience (Metropolis uses Jump Cloud)
- Knowledge of Windows, VPN browsers
- Experience installing printers
- Basic trouble shooting skills
- Extremely sufficient in typing
- Interpersonal communicator with customer service skills
- Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information.
- Possess the ability to satisfy the customer as well as fix the problem.
- Uses proper grammar and communication
Desired Skills:
- Google, Google drive, Gmail experience
- Experience with Okta
- Jira ticketing system experience
Additional Notes:
- 30-50 tickets per day via phone or email no chat function
- Has to be comfortable working with difficult personalities or under stress
- Jira Ticketing system
- Usually all internal employees
- Most common tickets they will see are profile maintenance/ login issues
- This is a call center environment
- Metric driven
- Some project work
About the company
-
Vaddi Mahesh Kumar | Contact Person
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