Group Sales & Operations Manager – North America
- Application Deadline: March 17, 2026
- USA
- Remote
Are you energized by building relationships, driving revenue, and creating unforgettable travel experiences? Do you thrive at the intersection of sales, operations, and partner success? If so, this could be your next big move.
Hurtigruten is growing rapidly across the Americas, and we’re looking for a high‑impact Group Sales & Operations Manager to help accelerate that growth. You’ll be the face of Hurtigruten to our group and tour operator partners, driving booking performance while ensuring every operational detail runs smoothly.
This is a great opportunity for someone who loves the adventure‑travel industry and wants to join a global market leader committed to sustainability and exploration.
What You’ll Do
Build & Grow B2B Partnerships
- Manage and expand relationships with tour operators, group planners, travel agencies, MICE accounts, and cruise-focused partners
- Develop joint business and marketing plans to drive passenger and revenue growth
- Represent Hurtigruten in the travel trade, hospitality, and cruise ecosystem
Deliver Operational Excellence
- Support group bookings end-to-end: quotes, manifests, special requests, changes
- Partner with Group Fulfillment and internal teams to improve processes and communication
- Coordinate with Revenue Management on allotments, pricing, and optimization
Drive Growth & Market Performance
- Track group performance, materialization, and revenue across accounts
- Manage sales agreements, reporting, and partner marketing plans
- Analyze competitor activity and market trends across travel trade, hospitality, and cruise
- Work with Marketing on season launches, product materials, and promotional campaigns
Work Setup
- Remote role within the United States
- EST time zone strongly preferred to support cross-regional collaboration
- Occasional domestic and international travel for:
- Trade events
- Partner meetings
Applicants must have the legal right to work in the United States.
Work with great people
Skills & Requirements
What You Bring
You may come from travel trade, hospitality group/MICE, or the cruise industry, but you bring strong commercial and operational capability.
Experience:
- 5+ years in sales, operations, or customer service roles
- Background in at least one of the following:
- Tour operators / travel trade / consortia
- Hotel/resort group sales or MICE
- Cruise or expedition travel (B2B, groups, trade)
- Hands-on experience with group blocks, contracts, and revenue targets
- Strong relationship-building, negotiation, and account management skills
Skills & Tools:
- Confident in MS Office (especially PowerPoint)
- Comfortable with webinars and digital presentation tools
- Experience with booking systems (Seaware is a plus)
- Quick to learn new technologies and internal systems
Personal Attributes:
- Results-driven, proactive, accountable
- Customer-focused with excellent communication skills
- Organized and able to manage multiple deadlines
- Fast learner and strong problem-solver
- Adaptable, collaborative, and calm under pressure
Why Join Hurtigruten?
- Contribute to a global leader in sustainable adventure travel
- Make a tangible impact shaping our growth across the Americas
- Dynamic, inclusive work culture where your ideas are valued
- Travel benefits (staff rates) for you and your family
- Competitive U.S. benefits package including:
- Medical, dental, vision insurance
- Retirement benefits
- Salary: USD $75,000 - $80,000 per year
- 2 weeks paid vacation
- 9 days of paid personal sick leave
- Annual performance bonus opportunity
How to Apply
If you’re ready to take your travel, hospitality, or cruise experience to the next level with a world-renowned adventure travel brand, we’d love to hear from you.
Please apply through our online application portal by submitting your resume and cover letter.
Great Place to Work
-
Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
-
At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
-
Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
Carly Biggart | Contact Person
Powered by
