Remote Operator

Job Description

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies. We are also operating Sweden’s largest truck dedicated public charging network and counting.

The Tech Operations team is responsible for deploying and maintaining Einride’s autonomous electric truck solution at client sites. Putting theory into practice, they get the wheels of change spinning. As a Remote Operator at Einride, you'll be joining a top talent team of ambitious, creative, kind-hearted people who challenge conventional thinking, think big, and aim for zero.

You will:

• Safely operate Einride’s autonomous electric truck for customer and R&D operations.
  
• Remain alert and attentive while monitoring Einride’s autonomous electric truck during autonomy.
• Perform checks to ensure Einride’s autonomous electric truck is safe to operate.
• Log platform performance feedback for engineering analysis.
• Troubleshoot and escalate system issues and operational blockers.
• Provide input on the Einride remote interface and operating procedures to cross-functional stakeholders including but not limited to commercial, operations, product, and engineering teams
• Maintain knowledge of Einride’s autonomous system.
• Utilize project and issue tracking tools (Jira, Fleetio, or similar).

We expect you to have:

• Minimum 5 years of experience driving commercial trucks
• Current, non-expired CDL license (class A)
• Clean driving record with 0 violation points
• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the Remote Operator will be working.
• Is at least 21 years of age
• Experience with technical troubleshooting or willingness to learn quickly.
• Safety focused mindset. You are not afraid to raise immediate safety concerns and suggest paths to resolution.
• Reliable and consistent. You ensure your work is thorough and always holds a high standard. Your process is methodical through the use of documentation and tracking tools.
• Clear communication. You are confident in communicating feedback to team members and sharing your knowledge to improve the product and operation.
• Creative thinking. You think outside the box to create or bring solutions to problems when the solution is not always clear.
• Flexibility. Able to work Monday-Friday between the hours of 6:00am-7:30pm. Subject to change based on customer needs.
• Ability to travel as needed, up to 25%.
• Right to work in the US.

Bonus Qualifications:

• Experience working with autonomous trucks or commercial heavy duty fleets
• Experience as truck driver trainer/instructor
• Curious attitude, interested in solving problems
• Experience working in a collaborative team environment
• Experience in operations, technology, or automotive
• Proficient in G-suite or other office tools
• Major credit card in candidate’s name
• Valid US passport

This position is based in Austin, TX at the Einride office. You will be part of a truly diverse, high performing team with a common passion for sustainability and making things happen in an innovative way. We recommend that you submit your application as soon as possible since selection and interviews are held continually.

Please note that as part of our standard recruitment process, we conduct a background control on the final candidate for this role. This may include verification of education, employment history, any relevant professional certifications or other information that may be of our interest.

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.