Lead, AI Deployment Program
- Multiple locations
- Hybrid
Build the AI Deployment Engine for Modern Enterprises
Planhat is evolving.
We are building the place where commercial teams run and automate their most important commercial processes — powered by AI. Our AI Deployment Program (ADP) is how we make that real.
ADP is our forward-deployed, high-impact team that partners with customers to design, automate, and operationalize complex commercial workflows using Planhat’s AI Platform.
This is not traditional Professional Services or a support function. ADP is a strategic growth engine.
We are now hiring an ADP Lead to build, scale, and lead this function globally—based in either our US hub in Los Angeles, or one of our European hubs in Stockholm, London or Amsterdam.
The Role
As ADP Lead, you will:
- Own and scale Planhat’s AI Deployment Program as a revenue-generating business unit
- Build and lead a high-caliber team of AI Deployment Strategists and technical experts
- Partner with our GTM teams to accelerate enterprise deals
- Partner with Product to inform roadmap based on real-world deployments
- Design repeatable frameworks for deploying AI-driven commercial processes
- Drive customer outcomes that expand ARR and increase retention
- Own the P&L of ADP.
You will operate at the intersection of:
- Enterprise sales
- Process design
- AI implementation
- Organizational transformation
This role requires both strategic depth and operator-level execution.
What You’ll Build
Over the next 24 months, Planhat ADP will:
- Become a core differentiator in the enterprise
- Increase ACV and expansion velocity
- Shorten time-to-value and improve GRR and NRR for customers
- Develop structured deployment methodologies for AI-native workflows
- Create packaged offerings with clear ROI
- Be a a multi-million dollar business unit.
Together with our team, you will define the model, packaging, team structure, delivery standards and GTM motion.
This is a build role.
Skills & Requirements
What We’re Looking For
- Is technical, and AI native.
- Has scaled a Solutions, Forward-Deployed and Professional Services team in the enterprise
- Understands AI deployment beyond hype — real implementation, real constraints
- Can design and standardize complex workflows
- Is commercially sharp — understands revenue, margin, and leverage
- Is comfortable owning P&L
- Can recruit and inspire top-tier talent
- Thrives in ambiguity and builds structure where none exists
- Has experience working for top tier management consulting firms
- Have worked with workflow automation platforms
- Have built AI-native or automation-driven products or services
We’re looking for someone who:
Bonus if you:
Have experience moving from “time & materials” to outcome-based models
Why This Role Matters
We believe the future enterprise is increasingly automated.
Companies will run on a spectrum — from human-to-AII-driven workflows to fully autonomous processes. Planhat is building the platform where both coexist.
ADP is how we bridge the gap between technology and transformation.
This role is critical to that future.
Great Place to Work
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Flexible Work Location
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Paid Parental Leave
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Flexible Public Holidays
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Flexible Working Hours
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Extended Leave
-
Meet-ups & Workations
About the company
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our customers’ needs all the way from startup to household name and beyond. Each day worldwide, over 2.6 million customers are attracted, engaged and delighted with our intuitive yet flexible system of action.
The Planhat platform empowers everyone in your organization to consolidate, analyze and act on all your data, becoming more customer-centric and data-driven than ever before. From rolling out autonomous transport systems to distributing new medicines, we’re proud to help make our customers better at what they do best.
Alongside our customers, we’re building at the forefront of healthcare & life sciences, finance, connected business, and more. And we need curious, daring minds to help us.
TOMCulture is what we say, what we do and how we treat people
GenuineNo corporate BS - just be honest
FearlessWe are bold - and we play to win
CaringBe kind to yourself and others
ImpactfulWhen you do something, do it right
Alberto Lambert | Contact Person
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