Service Desk Technician

Job Description

Service Desk Technician

Are you motivated by helping customers and solving technical issues as their first point of contact?

At GlobalConnect, we are looking for a Service Desk Technician who thrives in a customer service function, guiding customers through technical challenges and ensuring fast, high-quality resolutions for our B2B clients.

About the role

As a Service Desk Technician, you are part of our customer support organization and act as the first point of contact for all incoming technical cases.

Your primary responsibility is to receive, handle, and resolve technical inquiries from customers – mainly via phone, but also through other incoming channels. You own the customer dialogue and the case from start to resolution, ensuring clear communication and strong follow-up throughout the process.

You will:

• Receive and manage incoming technical cases from B2B customers
• Act as the customer’s first contact point and guide them through troubleshooting
• Prioritize and handle incidents based on severity, SLA, escalations, and VIP customers
• Follow up on reported cases and provide continuous feedback to customers and subcontractors
• Work proactively with alarms and fault cases to secure stable customer solutions

This is a hands-on role where you combine technical troubleshooting with clear, structured communication.

Why join us

You will join a team that safeguards connectivity for businesses and society. Our network is critical infrastructure – and your role is central in ensuring that customers receive fast, professional support when they need it.

You can expect structured onboarding and training in our products and technology, giving you a strong foundation in the role. You will become part of a collaborative and knowledge-sharing team environment where colleagues support each other and share expertise. We offer continuous learning and development opportunities, allowing you to grow both technically and professionally. In this role, every day brings new technical challenges and customer dialogue, creating a varied and engaging workday. You will also have the opportunity to contribute to one of the leading technical support teams in Norway.

What you need to succeed

- Strong communication skills and motivation to work in a customer-facing role
- Fluency in Norwegian and English
- Ability to stay structured and solution-oriented in a busy environment
- Some experience in network administration, telecommunications, or IT is considered an asset. A relevant educational background or certifications such as CCNA are also advantageous.

It is beneficial if you have knowledge of:

• OSI model, switching, and routing
• IP-VPN, SD-WAN
• Linux
• Cisco, Extreme, Aruba, Juniper, or Huawei
• Experience with ServiceNow

We are looking for someone who is curious, eager to learn new technologies, and motivated by solving technical problems for customers. You enjoy taking responsibility, communicating clearly, and contributing to team performance.

If you are ready to combine technical competence with strong customer dialogue, we look forward to hearing from you.

Apply today and join GlobalConnect in safeguarding the digital backbone of society.