Customer Service Coordinator
- Application Deadline: Feb. 20, 2026
- Nyon
- Hybrid
Job information
Division/Unit: UEFA Events SA/ Ticketing
Contract type: Max-term
Location: Nyon (WFH up to one day per week)
Start date: 01.04.2026
End date: 31.08.2029
Application deadline: 20.02.2026
Main goal
The Customer Service Coordinator reports to the Customer Service Team Leader and supports the team in supervising the first-level customer service provider in addition to helping the ticketing team to improve the customer journey, from pre-sale and post-sale, for UEFA EURO 2028, UEFA WOMEN’S EURO 2029, UEFA club finals and other UEFA events.
Key responsibilities
- Providing second-level customer service support for UEFA EURO 2028, UEFA Women's EURO 2029, the club finals from 2026 to 2029 and several other UEFA events (pre-sale and post-sale)
- Helping to draft and publish content for UEFA events (FAQs, communication support documents, email campaigns, etc.)
- Helping to coordinate and supervise the first level customer service provider (organising training, drafting presentations, quality management)
- Being involved in various sub-projects linked to the customer journey, such as ticket portals, mobile tickets and payment questions
- Liaising with stakeholders linked to the customer experience, such as AccessibALL, spectator services, safety and security, finance and legal
Great Place to Work
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Access UEFA's thrilling football events
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Get financial support for your health insurance costs
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Work on UEFA matches and be at the heart of our football competitions
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Taste great food at our restaurant and benefit from a meal contribution
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Park with ease using our free parking spaces
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Travel at a reduced rate with a Swiss rail half-price card
Skills & Requirements
Requirements
Experience:
- from 4 to 6 years of experience working in a customer service environment
- from 1 to 3 years of experience working for projects relating to sport or ticketing
Education:
- Bachelor's in communication or translation
Languages:
- English / proficient
- other languages are an asset
Other requirements:
- Relocation to Switzerland/France is expected
- Good writing skills
- Customer-oriented and solution-driven
- Attention to detail and a structured approach to work
- Knowledge of Zendesk would be an asset
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UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.
About the company
UEFA – the Union of European Football Associations – is the game's governing body in Europe. It is a representative democracy, and is the umbrella organisation for 55 national football associations across Europe.
Our objectives are, among other things, to deal with all questions relating to European football, to promote football in a spirit of unity, solidarity, peace, understanding and fair play, without any discrimination on the basis of politics, race, religion, gender or any other reason, to safeguard the values of European football, to maintain relations with all stakeholders involved in European football, and to support and safeguard its member associations for the overall well-being of the European game.
We have a clear vision: a united European football family working together to improve enjoyment of the game.
1. Submit an ApplicationYou can find details on all vacancies on our careers page. Submit your CV and apply with just a few clicks!
2. Online interview Our first interaction usually takes place online – either live or via a short recorded video. This helps both you and us get to find know more about each other.
3. Face-to-face interviewDepending on the role, we conduct in person or online interviews and assessments where you can showcase your skills and personality.
4. OfferIf you reach this stage, congratulations! – you’re the right match for the role. We will be delighted to welcome you to the football family.
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