Digital Product Operations Specialist
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
Overview:
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
We are seeking a Product Operations Specialist to join our Digital Products team, with a core focus on identifying and resolving operational issues and ensuring the operational integrity, scalability and logical coherence of our booking system, Seaware, and its integrations across the wider ecosystem.
At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.
Key Responsibilities & Deliverables:
Joining at an exciting time, with a new business case recently signed off and ambitious growth targets set for the coming period, you will work within a cross functional squad, collaborating with Product Managers, Engineers, Designers and Commercial stakeholders to ensure the logical integrity, reliability and scalability of our booking system, Seaware, and its integrated platforms across the end-to-end booking journey. This role is suited to someone who takes ownership of operational issues across interconnected systems, multiple teams and drives improvements that strengthen commercial and operational outcomes.
- Take ownership of system issues across all user journeys, B2C, B2B and Call Centre (GX). identifying, triaging, and driving them to resolution in collaboration with Product Managers, and stakeholders.
- Gather and translate stakeholder requirements into clear, prioritised tasks and product tickets for operational initiatives from discovery to resolution.
- Coordinate and manage system releases, including documentation, testing, stakeholder approvals, and ensuring successful deployment to production without issues.
- Solve problems across downstream and upstream systems, considering not only Seaware but also the impact on Otalio, D-Flo, Amadeus, Salesforce and other integrated platforms.
- Collaborate with cross-functional teams across land and ship to ensure operational improvements are delivered timely and effectively.
- Maintain clear documentation of processes, platform usage, operational runbooks, and enhancements to support team knowledge sharing.
- Assist with identifying recurring issues and recommending improvements to reduce friction for users and teams.
- Other duties as assigned.
- Thinks sustainably and brings this mindset to their team and partners.
- Champions the HX Spirits
Skills & Requirements
Requirements:
•Fluency in English is required.
•Experience working as a Junior Product Manager or Business Analysis in a similar role within a digital product or tech environment.
•Exposure to digital products, with an interest in system configuration, content platforms and native mobile applications.
•Familiarity with Agile ways of working, product delivery processes, and contributing to Jira tickets.
•Analysing Data diagnose system issues and support cross platform and team collaboration
•Skilled in system analysis and logical problem solving, with the ability to break down complex issues, and design structured solutions that consider both immediate and long-term impacts.
•Experienced in making decisions based on understanding dependencies and interconnections across complex platforms.
•Tech-forward and adaptable, with a proven ability to quickly learn new systems.
•Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
•Experience working in a multi-national organisation with a global guest mix.
•Experience in maritime, expedition, or cruise industry beneficial but not required.
Key Personal Attributes/Behavioural Competencies:
•Safety and Compliance minded for yourself and others.
•High degree of personal integrity and honesty.
•Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
•Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
•Clear and effective communication with internal and external stakeholders.
•Ability to manage execution and competing demands.
•Ability to adapt to change in a positive, productive manner.
•Analytical mindset with an inquisitive mind and a passion for user satisfaction
•Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.
•Effective & confident communication skills.
•Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes.
•Ability to work in an organised and logical manner with the flexibility to adapt to change when necessary.
•Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.
•Demonstrates pride and ownership in all aspects of your work, from high level advisory to essential day-to-day administration.
•Demonstrated polish and professionalism at all times when engaging with leaders and team members with differing points of view.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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