Key Account Manager
- Application Deadline: March 6, 2026
- Multiple locations
- Remote
At Hurtigruten, we’ve been exploring the Norwegian coast for over 130 years — offering authentic, sustainable voyages that immerse travellers in Nordic nature, heritage and culture, combined with our proud legacy and a strong commitment to responsible tourism.
With the surge in demand for travel to Norway, Nordics & Arctic Svalbard, and the high interest in our Cruise and Cruise & Tour experiences, we’re on the hunt for an exceptional, strategic and relationship-driven Key Account Manager to join us on our journey, looking after our partners in QLD.
This is your opportunity to represent a purpose-driven travel company, build strong industry partnerships, drive growth through the travel trade and help shape the future of Norwegian coastal travel in the region.
About the Role:
As Key Account Manager you’ll be responsible for driving sales performance in your designated territory, as well as provide coverage nationally where required. You’ll build long-lasting relationships, lead joint business and marketing plans, deliver training and attend events, helping to shape how our brand is positioned and experienced across the region.
You’re a driven professional, with an exceptional track record and will be responsible for maintaining, building and maximising sales potential, by cultivating the strongest customer focused partnerships in market. You will do this while representing the wonderful values of Hurtigruten's "Norwegianess".
Take control - You'll be empowered to identify, own and execute new opportunities across both existing and emerging distribution networks and be recognised and rewarded for your success. You’ll represent the Hurtigruten brand to the travel industry and to the public, playing a vital role in our next stage of positive and continued independent growth. Don’t miss out on this great opportunity to develop in a global Cruise and Tour organisation.
What You’ll Do
- Develop and maintain strong strategic relationships with key partners, including frontline staff, executives, and marketing/sales teams
- Manage and optimise sales agreements (commissions, reporting, incentives, co-op marketing) to maximise partner potential
- Create and execute customised annual sales and marketing plans for key accounts
- Drive growth within preferred and new accounts through regular sales visits, updates, and proactive support
- Deliver engaging in-house, offsite and webinar-based product & sales training
- Develop structured training programs for partner organisations
- Proactively seek, negotiate and close group business in collaboration with the Group Sales Manager
- Manage T&E budgets and co-op marketing funds to ensure strong ROI
- Co-host client presentations, trade events and product information sessions
- Escort familiarisation trips for travel agents, media and partners when required
- Monitor competitor activity and industry trends within the Australian market
- Provide accurate and detailed sales reporting
- Identify new trade and direct business opportunities
Work with great people
Skills & Requirements
What We’re Looking For
- Proven experience in B2B sales within the travel, cruise or tourism industry (Australian market experience highly regarded)
- Strong existing relationships within the Australian travel trade network
- Demonstrated ability to meet and exceed revenue targets
- Excellent negotiation and relationship-building skills
- Highly organised with strong planning and time-management capabilities
- Commercial mindset with strong ROI focus
- Customer-first approach and high level of professionalism
- Adaptable, resilient and comfortable working in a fast-paced growth environment
- Willingness to travel interstate regularly and internationally when required
- Ability to work flexible hours, including evenings and weekends when needed
What We Offer
- A meaningful role with a globally trusted travel brand
- Competitive salary with performance-based incentives
- Flexible work arrangements (remote)
- Generous cruise and travel benefits
- Global collaboration opportunities with passionate colleagues
- A company culture that values sustainability, authenticity, and innovation
Why Join Hurtigruten?
- Represent an iconic global expedition cruise brand
- Work within a collaborative international sales team
- Significant autonomy and ownership of your region
- Opportunity to make a direct impact on growth in the Australian market
If you are driven, strategic, and passionate about building long-term partnerships in the travel industry, we’d love to hear from you.
Apply now and lead the growth of Hurtigruten in the APAC market.
Great Place to Work
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Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
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At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
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Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
Andrew Eddy | Contact Person
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