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Customer Service Engineer with German and English

  • Applications are considered on a rolling basis
  • Poznań

• Can you text, chat and e-mail with different people while eating a doughnut, all at the same time?

• Do your family members call you whenever they encounter a computer problem?

• Do you have a hunger for anything and everything digital?

• Do you have a pleasant voice and the patience of a saint?

Sounds like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security, and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

KEY RESPONSIBILITIES

  • Provide support to our end customers, both consumers and corporate customers, on setup and configuration of F-Secure software via different support channels (phone, chat and online community).
  • Perform log analysis to find and resolve the root cause of issues reported by the customers.
  • Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).
  • Represent the voice of the customer to influence future product improvement and development.
  • Advise the customer on how to stay safe on the Internet.

Work with great people

Javier Moreno
Senior Security Consultant
"My passion for security comes from understanding how things work. Once you do, you can control it"
Karolina Malagocka
Senior Service Marketing
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Junior Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Kamil Janowski
Full-Stack developer
"With the use of the cloud and cutting edge technologies, F-secure makes programming great again"
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"
ROBERT GRZEŚKOWIAK
Lead Quality Engineer
"I chose F-Secure because it gives you a great variety of experiences that you can benefit from the security perspective. "
MACIEJ KUCHARSKI
Lead Software Engineer
"You don’t feel like working in a big company, people are open and the atmosphere is very good"
PIOTR DYBA
Manager
"Every day comes with new challenges and surprises so it is impossible to get bored, especially in my team."
HASSAN MANSOOR
Junior Developer
"In my opinion F-Secure is the best place to work in Poland especially because here you have a lot of freedom at work. "
MARCIN TAMIOŁA
Senior Systems Engineer
"Best part of my current work is to have a real influence on the direction my team and work is going in."
Tinus Green
Information Security Consultant
"The fact that MWR performs research driven security work is the reason I work here."
Sean Nel
Senior Software Engineer
"If you like working on cool, new stuff with lekker people"
Annike Taljaard
Associate Information Security Consultant
"With the supportive company structure, we are encouraged not just to grow, but to grow in the direction that we want."
Jaco Erasmus
Ruby Developer
"In my two years at MWR, It has been amazing to work for an industry-leading company with a very energetic, positive and engaging culture."

Skills & Requirements

WHAT DOES IT TAKE TO SUCCEED IN THIS ROLE?

  • Privacy and security mindset in today’s digital world
  • Fluency in German. Fluency in several of these languages: French, Italian, Dutch is considered a big plus
  • Good written and spoken English
  • Customer-centric mindset
  • Able to multitask and assist several customers at the same time
  • Good technical understanding of PCs, Mobiles and online services
  • Ability to explain difficult topics in layman’s terms
  • Self-motivated with an ambition to develop an in-depth knowledge of how security applications work
  • Experience working in an international contact center is considered a benefit

WHAT DO WE OFFER?

  • Stable work schedule - we work only during EU business hours!

  • A unique chance to participate in a new team in our newly created Customer Care Poznan operations. You can become part of something great!

  • An active role in the dynamic Customer Care and Customer Advocacy organizations. We do what others talk about!

  • Working together with dedicated and talented Fellows who will support you wherever they can.

  • A flexible working environment where we put a lot of emphasis on our employees´ wellbeing. Customer Care constantly reaches the highest employee satisfaction scores at F-Secure and we are very proud of it!

And of course, we offer a competitive salary and benefits including health care, life insurance, company supported sports activities, training budget, English classes and many more things to keep our best asset – people - happy!

Great Place to Work

  • Over 1,600 amazing colleagues in 25 countries

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 32+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2009F-Secure's next step into the cloud

2010The trouble with cyber espionage

2016F-Secure aims to become the leading European cyber security company

2003It begins... MWR InfoSecurity is founded.

2006MWR publishes it's first security advisory, an early step in establishing our research-led culture

2006Our first presentation at DEFCON, the first of many successful security conference appearances

2008We officially launch MWR Labs, the home of our leading security research, resources and testing tools

2008HackFu, our unique themed cyber security experience kicks off, becoming an annual fixture.

2010MWR secures its first of multiple pwn2own wins, this time finding a major vulnerability in Apple’s Safari browser

2015Launch of Countercept, a managed attack detection service leveraging the years of cyber security expertise within MWR.

2018MWR InfoSecurity joins the F-Secure family which leads to a presence in a total of 5 continents

Daria Derucka | Hiring Manager

I'm interested
F-Secure

Poznań
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