ICT Business Relationship Partner – B2B UX, Web & Apps
- Application Deadline: March 2, 2026
- Nyon
- Hybrid
Job information
Division/Unit: Services / ICT Solutions
Contract type: Permanent
Location: Nyon (work from home up to one day a week)
Start date: 01.04.2026 or as soon as possible
Application deadline: 02.03.2026
Main goal
The ICT Business Relationship Partner – B2B UX, Web & Apps is responsible for the strategic relationship between UEFA business units and ICT for a defined portfolio of B2B and B2C digital solutions. The role ensures these platforms deliver business value, high‑quality user experiences and operational excellence for UEFA’s internal staff and professional external stakeholders such as agencies, clubs, media and other partners.
The Business Relationship Partner acts as a UX champion and thought‑partner, helping business stakeholders, colleagues and delivery teams adopt user‑centric approaches and make evidence‑based decisions. They actively participate in product discussions, workshops, discovery activities and planning meetings to encourage clarity on user needs, promote UX best practices and raise the organisation’s overall UX maturity – while dedicated designers, researchers and the UX Lead handle execution.
Objectives
- Champion outstanding user experience. Ensure all products are intuitive, accessible and built around the needs of their professional audiences. Promote UX maturity and partner closely with the dedicated B2B UXD service.
- Bring measurable value to the organisation. Ensure digital products solve real problems, unlock efficiency and deliver meaningful business outcomes. Help stakeholders define success metrics and make evidence‑based decisions.
- Build proactive, trust‑based relationships. Fully understand and anticipate stakeholder needs.
Responsibilities
- Overseeing the end-to-end product lifecycle of a portfolio of digital solutions, including brand library, photo library, digital communities, publications, WordPress sites and other websites and mobile apps
- Leading, organising and inspiring a team of product owners, designers, developers and agencies to deliver high-quality digital products on time and within budget
- Staying abreast of industry trends, user feedback and technological advancements to continuously improve UEFA's digital offerings
- Serving as the trusted point of contact for business units, gathering and clarifying requirements, prioritising features and ensuring delivery of successful product releases
- Collaborating closely with the Data Privacy, Information Security and AI Governance functions to ensure all digital initiatives and business stakeholders comply with UEFA's policies, legal obligations and best‑practice standards
- Ensuring the highest possible standards of product quality
Great Place to Work
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Access UEFA's thrilling football events
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Enjoy our amazing campus offering numerous sports opportunities
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Receive an annual recognition payment
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Get financial support for your health insurance costs
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Enjoy paid holidays for year-end closure
Skills & Requirements
Requirements
Experience
- 8+ years in product management with a focus on UX, websites and mobile applications
Education
- Bachelor's degree
Languages
- English / Proficient
Other
- Strong, well‑developed understanding of UX principles, research practices and user‑centred product development
- Passion for and advocacy of user‑centric digital product development
- Exceptional leadership and communication skills, with an ability to motivate and guide diverse teams
- Ability to turn stakeholder needs into digital strategy, roadmaps and priorities
- Confidence in leading discussions, negotiating priorities and shaping decisions – even without formal authority.
- Proven track record of delivering digital products and measurable business results
- Proven project management skills to deliver complex projects on time and on budget
If you are intellectually curious, resourceful and driven, and can't rest until you achieve the perfect balance between business needs and user experience, we can't wait to hear from you.
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UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.
About the company
UEFA – the Union of European Football Associations – is the game's governing body in Europe. It is a representative democracy, and is the umbrella organisation for 55 national football associations across Europe.
Our objectives are, among other things, to deal with all questions relating to European football, to promote football in a spirit of unity, solidarity, peace, understanding and fair play, without any discrimination on the basis of politics, race, religion, gender or any other reason, to safeguard the values of European football, to maintain relations with all stakeholders involved in European football, and to support and safeguard its member associations for the overall well-being of the European game.
We have a clear vision: a united European football family working together to improve enjoyment of the game.
1. Submit an ApplicationYou can find details on all vacancies on our careers page. Submit your CV and apply with just a few clicks!
2. Online interview Our first interaction usually takes place online – either live or via a short recorded video. This helps both you and us get to find know more about each other.
3. Face-to-face interviewDepending on the role, we conduct in person or online interviews and assessments where you can showcase your skills and personality.
4. OfferIf you reach this stage, congratulations! – you’re the right match for the role. We will be delighted to welcome you to the football family.
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