Meet with the team
At Meltwater, we believe that our success is directly tied to the value our clients derive from our services. To ensure clients realise business value from their investment at different stages in their journey with us, our Client Success team are committed to delighting our clients at every interaction, from understand what our clients needs, to create and deliver the right set of offerings that result in highly successful clients.
This role will be based in Shanghai and cover clients in the China Region.
About Client Success Account Manager
As a Client Success Account Manager, you will be acted as a trusted partner to empower our clients to continue to transform their business and meet their objectives through Meltwater solutions. You will ensure high customer satisfaction and help clients realize the values we add in their organization during the life of the client’s subscription, be responsible for managing ongoing post-sales outbound communication to clients and will partner across multiple parties (client acquisition team, product development team, technical support team and client insight team)to provide seamless client interaction and maintain strong relationships to help customers progress on their journey with us.
What you will be doing?
Working closely with Renewal Manager to analyze data and trends to discover and identify the upsell/cross sell opportunities within your client bas
Proactively engage with key decision makers to identify clients needs, requirements and uncover roadblocks to ensure on- time commitments
Maintain and report forecast of renewals in your territory
Work collaboratively with sales operation to negotiate and execute the renewal contracts that align to client goals
Monitor clients usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
We would love to see…
Competitive, comprehensive remuneration package
Gym Allowance with other cultural team activities
Global Business travel life insurance
Well stocked kitchens
Global meeting at cool destination
Overseas management training and conference
20 paid holidays
Comprehensive Medical insurance for you
Fun and international working environment
Work visa is available
Meltwater is a global leader in media intelligence software that helps companies make better, more informed decisions based on insights from the outside. Our software combines the power of AI with the most comprehensive source database in existence to empower our clients to make better and timely decisions.
With 55 offices, over 2000 employees across America, Asia Pacific, Europe, Middle East & Africa. We are dedicated to personal, global service built on local expertise. We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.
We have won several awards as a Top Employer worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2017” by Great Place to Work™. We're looking for exceptional candidates to contribute to our exponential growth in Greater China.
Our culture is based on a fundamental belief in people and the potential they possess.
Inspiring, Fun & Dynamic - We create a fun, ambitious, collaborative and international working environment where everyone is motivated by each other to discover new strengths and shine even brighter.
Entrepreneurial - We keep our entrepreneurial spirit alive —delighting in hard work and relishing the feeling of accomplishment that comes with it.
Celebrate Success & Keep Learning - We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.
Check out our career site to learn more - https://www.meltwatercncareer.com