Technical & Sales Support Specialist (m/f/d)
- Applications are considered on a rolling basis
- Volketswil
- Hybrid
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Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Technical & Sales Support Specialist (m/f/d) for supporting our Swiss business.
About the position
Dometic Switzerland AG stands for innovative products and solutions for mobile lifestyles. We are looking for a committed individual to join our team and provide technical and sales support.
If you are customer-oriented, results-focused, and would like to be part of an entrepreneurial company in the lifestyle and outdoor sector, then we look forward to hearing from you!
As a Technical & Sales Support Specialist in the recreational vehicle and aftermarket team, you will support caravan and automobile dealers and actively contribute to the growth of our brand by building strong relationships with our customers.
Your main responsibilities
- Advising customers on product-specific questions to ensure customer satisfaction (ticketing system & telephone)
- Supporting customers with technical advice on sales inquiries, processing quotations and orders
- Processing warranty claims in accordance with internal guidelines
- Carrying out and coordinating repairs to our products
- Processing returns and organizing and maintaining inventory
- Conducting technical training for dealers
- Maintaining technical documentation and FAQs
- Collaborating with internal and external partners
- Ensuring activity tracking and reporting in accordance with internal processes
What do we offer?
You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.
- Varied tasks in an international company
- Motivated, friendly, and small team
- Modern working environment in Volketswil
- Employee discounts, free parking, and opportunities for professional development.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Skills & Requirements
A suitable background would be the following in terms qualifications and experiences:
- Completed technical training
- Further training in the commercial field is an advantage (people currently undergoing further training are also welcome)
- Good MS Office user skills
- Very good German and English skills, French or Italian is an advantage
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Strong communication skills, initiative, and ability to work in a team
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis.
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Technical & Sales Support Specialist (m/w/d)
Ort: Volketswil
Dometic Switzerland AG steht für innovative Produkte und Lösungen für mobile Lebensstile. Zur Verstärkung unseres Teams suchen wir eine engagierte Persönlichkeit für den technischen und vertrieblichen Support.
Wenn Sie kundenorientiert, ergebnisfokussiert sind und Teil eines unternehmerischen Unternehmens im Lifestyle- und Outdoor-Bereich werden möchten, dann freuen wir uns auf Sie!
Als Technical & Sales Support Specialist im Freizeitfahrzeug- und Aftermarket-Team unterstützen Sie Caravan- und Automobilhändler und tragen aktiv zum Wachstum unserer Marke bei, indem Sie starke Beziehungen zu unseren Kunden aufbauen.
Ihre Aufgaben:
- Beratung von Kunden zu produktspezifischen Fragen zur Sicherstellung der Kundenzufriedenheit (Ticketing-System & Telefon)
- Unterstützung der Kunden durch technische Beratung bei Verkaufsanfragen, Bearbeitung von Offerten und Aufträgen
- Bearbeitung von Gewährleistungsfällen gemäss internen Richtlinien
- Durchführung und Koordination von Reparaturen unserer Produkte
- Bearbeitung von Retouren sowie Organisation und Pflege des Lagerbestands
- Durchführung technischer Schulungen für Händler
- Pflege technischer Dokumentationen und FAQs
- Zusammenarbeit mit internen und externen Partnern
- Sicherstellung der Aktivitätsnachverfolgung und Berichterstattung gemäss internen Prozessen
Ihr Profil:
- Abgeschlossene technische Ausbildung
- Weiterbildung im kaufmännischen Bereich von Vorteil (Personen in laufender Weiterbildung sind ebenfalls willkommen)
- Gute MS-Office-Anwenderkenntnisse
- Sehr gute Deutsch- und Englischkenntnisse, Französisch oder Italienisch von Vorteil
- Ausgeprägte Kommunikationsfähigkeit, Eigeninitiative und Teamfähigkeit
Wir bieten:
- Abwechslungsreiche Aufgaben in einem internationalen Unternehmen
- Motiviertes, freundliches und kleines Team
- Moderne Arbeitsumgebung in Volketswil
- Mitarbeitendenrabatte, kostenlose Parkplätze und Möglichkeiten zur beruflichen Weiterentwicklung.
Great Place to Work
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Real teamwork
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Process Innovations
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Various benefits
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Learning possbilities
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Cross-country projects
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Direct contributions to the company's growth
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Dynamic environment
About the company
Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedom in the outdoors. We achieve this by creating smart, sustainable, and reliable products with outstanding design. Millions of people around the world use our products while camping and exploring nature with their cars, RV's, or boats. Our range of offerings includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.
We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2024, we reported net sales of SEK 25 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.
Expansion HistoryExpansion History
2021-2022ten acquisitions, driving growth in strategic areas
2019new growth strategy and financial targets announced
2018strengthened outdoor offering through the acquisition of Kampa
2017significantly expanded Marine offering through the acquisition of Seastar and Oceanair
2015Dometic listed on Nasdaq (SE)
2002-201412 acqusitions in 13 years broadened product offering for the RV, CPV and Marine markets
2001Dometic, a business consisting of mainly refrigerators for RVs and hotels separated from Electrolux
Anna Koós-Gratzál | Contact Person
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