Meet with the team
At Meltwater, we believe that our success is directly tied to the value our clients derive from our services. To ensure clients realise business value from their investment at different stages in their journey with us, our Client Success team are committed to delighting our clients at every interaction, from understand what our clients needs, to create and deliver the right set of offerings that result in highly successful clients.
About Client Success Analyst
As a Client Success Analyst, serve as the first point for your assigned portfolio of accounts regards all support communications primarily through phone and email to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately. You will proactively update clients of crisis in the media and help keep them up to date when they are experiencing crisis. You will work closely with Account Manager and Client Onboarding Manager to provide training to clients. You will assist Account Manager to drive customer satisfaction, retention, and growth. All in all that help ensure high customer satisfaction and help clients realize the values we add in their organization during the life of the client’s subscription.
What you will be doing?
What we would like to see from you
Competitive, comprehensive remuneration package
Gym Allowance with other cultural team activities
Global Business travel life insurance
Well stocked kitchens
Global meeting at cool destination
Overseas management training and conference
20 paid holidays
Comprehensive Medical insurance for you
Fun and international working environment
Work visa is available
Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. With over 2000 employees and 55 offices across America, Asia Pacific, Europe, Middle East & Africa, we help over 30,000 companies globally to make better, more informed decisions based on insights from the outside. We are dedicated to provide our global products with local insight.
We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™. We're looking for exceptional candidates to contribute to our exponential growth in Greater China.
We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.