Project Manager III

Job Description

Job Description:

• Perform technical program or project management across a variety of Commercial Patient Services projects.
• Project Planning and Management:
  • Create project charter including scope, objectives, team, stakeholders and deliverables.
  • Develop detailed project plans, including schedules and resource allocation.
  • Define clear performance indicators to track project progress and success.
  • Monitor project progress along with performance indicators and adjust plans as necessary to ensure successful delivery.
• Agile Project Management Facilitation:
  • Serve as a facilitator for agile ceremonies, such as daily stand-ups, sprint planning, sprint reviews, scrum of scrum call and sprint / release retrospection.
  • Promote and support agile methodologies within the team, ensuring adherence to best practices.
• Team Coordination and Collaboration:
  • Act as a liaison between technical teams, stakeholders, and BTS management.
  • Facilitate effective communication and collaboration among team members.
  • Remove obstacles blocking team progress and enhance team productivity.
• Risk and Issue Management:
  • Identify potential risks and issues early in the project lifecycle.
  • Develop mitigation strategies and coordinate the resolution of issues as they arise.
• Stakeholder Management:
  • Establish and maintain strong relationships with project stakeholders.
  • Communicate project status, updates, and insights to stakeholders regularly.
  • Gather stakeholder feedback and incorporate it into project planning and execution.
• Release Management:
  • Ensure deliverables meet quality standards and project requirements in compliance with AbbVie DevOps / IT SLC standards.
  • Ensure all the projects stage gates are completed on time for successful deployment
  • Ensure pre-deployment and post-deployment activities are successfully completed
  • Ensure handoff to operations team is comprehensively completed, including functional & technical KT, SOP creation & approval, hypercare, etc.
• Technical Understanding:
  • Possess a solid understanding of technical concepts to effectively manage and communicate with development teams.
  • Ensure technical feasibility and alignment with overall project goals.
• Continuous Improvement:
  • Post project completion, conduct a post-mortem or lessons learnt with project and technical teams to analyze the success and areas of improvement.
  • Collaborate with Product Owners and technical teams to create tech depts to enhance the systems efficiency and effectiveness.
• Deliver the following outcomes as part of the Agile Technical Project Management Service:
  • Agile Project Management Facilitation
  • Outcome: Facilitate agile ceremonies effectively to ensure team adherence to agile methodologies and best practices.
• Performance Metric:
  • Conduct 100% of scheduled agile ceremonies (e.g., daily stand-ups, sprint planning) with documented outcomes and action points.
• Team Coordination and Collaboration:
  • Outcome: Enhance team productivity through effective communication and collaboration.
• Performance Metric:
  • Report a reduction of at least 70% in team-reported obstacles within each project cycle.
  • Achieve a minimum 90% satisfaction rate from team members in periodic collaboration and communication surveys.
• Risk and Issue Management:
  • Outcome: Proactively manage risks and issues to minimize impact on project delivery.
• Performance Metric:
  • Identify and document 100% of known risks and issues.
  • Resolve 90% of critical risks/issues within two weeks of identification.
• Stakeholder Management:
  • Outcome: Maintain effective stakeholder relationships and communication.
• Performance Metric:
  • Deliver project status updates to stakeholders with 100% on-time delivery.
  • Incorporate stakeholder feedback into planning and execution with at least 90% acceptance rate on adjustments.
• Release Management:
  • Outcome: Ensure project deliverables meet quality standards and comply with AbbVie DevOps/IT SLC standards.
• Performance Metric:
  • Complete 100% of pre-deployment, post-deployment activities, and project stage gates on time.
  • Achieve zero critical incidents post-deployment within the hypercare period
• The provider should deliver Agile Technology Project Management services in accordance with AbbVie's standards. The scope of services shall include:
  • Utilizing AbbVie standard tools, including JIRA, Smartsheet, and Power BI, for project management and reporting purposes.
  • Completing all assigned AbbVie Software Life Cycle (SLC) trainings to maintain compliance.
  • Utilize the Agile Portfolio Management Playbook of Patient Services BTS team