Field Services

Job Description

Job Description

Overview

The Field Services Technician will support data center operations through installation, troubleshooting, maintenance, and decommissioning activities. This role requires extensive hands-on experience with cabling, hardware, power systems, optical testing, and remote hands support. Technicians must confidently interpret MOPs, engineering documents, and network diagrams while adhering to safety standards and customer quality expectations.

Key Responsibilities

Break-Fix Support

• Must work outside standard business hours when required (nights/weekends).
• Provide rapid response to on-site hardware and network failures.

Remote Hands

• Execute installation and testing following MOPs and technical documentation.
• Assist with data center, wireline, and IP transport operations.
• Interpret engineering letters, diagrams, and vendor docs.
• Identify color codes for telecom cabling and equipment indicators.

Cabling

• Work overhead pulling heavy cable for extended durations.
• Install/troubleshoot Ethernet and fiber cables (CAT5/CAT6, structured cabling, SM/MM fiber, RJ45, LC connectors).

Optical Testing & Troubleshooting

• Install, route, lace, terminate, label, and test Ethernet, switchboard, fiber, and power cables.
• Utilize optical tools:
  • Optical power meter
  • OTDR
  • VFL
  • Stabilized light source
• Test circuits (10G/100G) using:
  • BERT
  • RFC 2544
  • EtherSAM (Y.1564)
  • iPerf (1–10G)
• Resolve network issues and assist with card-level troubleshooting.

Site Audits

• Review project specs to validate equipment placement and cable routing.
• Document findings in proprietary systems.
• Provide timely feedback to audit requests.

Racking and Stacking

• Install and maintain data center equipment in racks.
• Use hand and power tools safely.
• Follow mechanical installation specifications and SOPs.

Decommissioning

• Safely remove outdated hardware.
• Follow data destruction and disposal protocols.

Hardware Replacement

• Replace transport routers, servers, switches, and network/IT components.

Power Management

• Work with AC/DC power feeds, redundancy systems, ATS, and hot/cold aisle layouts.

Documentation

• Interpret installation cut-sheets for proper port assignment and cable management.

AC/DC Power Equipment Maintenance

• Troubleshoot and maintain power distribution systems.

Qualifications

Experience (Minimum 5 Years Each)

• Data center technician or similar environment.
• Customer-facing roles.
• Handling live hardware, rack building, and installing data center equipment.
• Reading cut‑sheets for physical network design.
• Working with power feeds, redundancy, ATS, cabling, switches, servers, and troubleshooting.

Soft Skills

• Highly desired: Telecommunications field technician or Optical Engineer experience.
• Self‑starter, able to work independently.
• Strong interpersonal and team collaboration skills.
• Excellent organizational, administrative, written, and verbal communication.
• Ability to multitask in fast‑paced environments.
• Knowledge of common safety standards.
• Coordinate with multiple teams/departments as needed.
• Use Hyperscale systems for customer communication.
• Maintain quality per Hyperscale standards.

Other Requirements

• US Citizenship is mandatory.