Business Support Specialist

Job Description

Description:

• The Business Support Specialist analyzes and researches system, account, and loan issues, resolving discrepancies and communicating outcomes to ensure accuracy and compliance.
• They help ensure software and systems meet regulatory and procedural requirements while identifying errors, recommending corrective actions, and supporting process improvements across the organization.
• The role collaborates with cross functional teams to resolve General Ledger or system-related issues, participate in task groups for new products or automated systems, and test and implement system or process changes.
• The specialist works closely with business units to address system and equipment problems and recommend operational enhancements.
• Additional responsibilities include user acceptance test planning and execution, ongoing research, process evaluation, and performing other duties as needed to support efficient and accurate business operations.