Customer Success Manager - German speaking
- Applications are considered on a rolling basis
- Multiple locations
- Remote
TEAM DESCRIPTION & ROLE OVERVIEW
NextGen is Basware’s growth and transformation program for a selected group of high-potential enterprise customers.
These are strategic, often complex accounts where Basware already has a strong footprint — and where the ambition is to deepen partnership, scale value, and support long-term transformation.
As a Customer Success Manager – NextGen (Germany), you will work with a focused portfolio of large, German-speaking customers who are navigating significant change: ERP transformations (notably SAP S/4HANA), increasing regulatory requirements, automation ambitions, and rising expectations from Finance leadership.
This is not a traditional “account management” role.
It is a role for someone who enjoys owning outcomes, building credibility with senior stakeholders, and helping customers move forward when situations are complex or unclear.
WHAT YOU WILL DO
In this role, you will:
- Own the overall customer relationship, from operational stability through to long-term value realization
- Act as a trusted partner to Finance, AP, IT, and Transformation stakeholders
- Lead structured, value-driven conversations focused on outcomes, not just activity
- Translate customer goals into clear success plans, measurable results, and concrete next steps
- Identify and progress expansion opportunities rooted in real customer needs and data
- Coordinate closely with Sales, Professional Services, Product, and Partners to drive momentum
- Represent the customer internally, escalating when needed and pushing for resolution when things are difficult
- Manage a focused portfolio of ~7–9 enterprise customers
You will operate with a high level of autonomy — but not in isolation.
NextGen provides executive sponsorship, structured governance, shared playbooks, and close collaboration with experienced peers across Customer Success, Sales, and Professional Services. You are expected to lead, take ownership, and be comfortable with ambiguity — with support when complexity increases.
WHAT SUCCESS LOOKS LIKE
In your first 6–12 months, success means:
- Building strong credibility with key customer stakeholders
- Bringing structure and clarity to complex or stalled situations
- Helping customers realize tangible value from their Basware investment
- Contributing to sustainable growth through trust-based expansion opportunities
- Becoming a recognized internal voice for your customers
Work with great people
Skills & Requirements
SKILLS & CANDIDATE PROFILE
We’re looking for someone who takes customer impact seriously, is curious about complexity, and is comfortable learning as they go.
Required
- Native or fluent German and strong professional English
- Experience in Customer Success, Account Management, Consulting, or Enterprise SaaS roles
- Proven ability to manage enterprise customers with multiple stakeholders
- Comfort engaging with senior customer stakeholders across Finance, IT, and Operations
- Strong communication skills — structured, clear, and credible
- Ability to balance empathy with direction: listening carefully while also setting boundaries
Nice to have
- Exposure to SAP / ERP environments or finance transformation initiatives
- Experience with automation, finance systems, or compliance-driven projects
- Background in consulting, change management, or value-based selling
- Ability to navigate technical topics (integrations, ERP landscapes, workflows) with credibility
MINDSET & MOTIVATION
You might be a good fit if:
- You care deeply about customers, without confusing empathy with passivity
- You’re comfortable saying “I don’t know yet — but I’ll figure it out”
- You appreciate structure, but rely on judgment when the situation demands it
- You enjoy responsibility and want to keep growing in scope and impact
This role is demanding — but it is also highly visible, meaningful, and a strong platform for growth within Basware. We value realism over perfection, curiosity over ego, and progress over comfort.
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2025Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence
2024Launch of World’s 1st AP-Powered GenAI
2023Growth through acquisitions, Glantus and AP Matching
2022Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR
2020Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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