Implementation Consultant
- Utrecht
- Hybrid
About the Job
At TimeEdit, we believe in context over control - you’ll get the clarity and support you need, then the freedom to run with it. Our Academic Operations Platform sits at the core of some of the world’s most forward-thinking higher education institutions, helping them resolve scheduling conflicts, streamline operations, and improve the daily experience for both students and staff. Backed by leading SaaS investors and with 20+ years of domain expertise, we’ve expanded from Scandinavia to the UK and APAC. Today, over 200 universities and colleges trust TimeEdit to power their operations - and we’re just getting started.
We’re now looking for a new Implementation Consultant to join our growing team in Utrecht and help us implement our Academic Operations solutions across the region.
The Role
The TimeEdit Customer Success team plays a pivotal role in helping universities transition from legacy systems and spreadsheets, ensuring a smooth onboarding and adoption process.
As an Implementation Consultant you will:
• Be the process and system expert advising and guiding our customers during the onboarding project
• Conduct workflow conversations to advise optimal structure and workflow for each customer
• Be responsible for the technical set-up and configuration of TimeEdit throughout the customer onboarding
• Train and educate customers on how to effectively utilise TimeEdit to receive maximum value from the product
• Surface implementation and onboarding blockers and trends to improve overall set-up and onboarding experience
• Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands
• Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap
• Travel occasionally – for customer kickoffs, trainings, and events
Work with great people
Skills & Requirements
We urge you to apply if you:
- Have previous experience working directly with software implementations, either as a Implementation consultant/manager or System Owner at a SaaS company implementing configurable software
- Knowledge of, and technical acumen relevant to, the implementation of SaaS products and services
- Proven track record of managing multiple concurrent onboarding projects with varying complexity levels
- Have exceptional communication skills, highly organised and collaborative
- Are empathetic, positive attitude with a desire to help our customers reach their goals
- A teamplayer who likes to help your colleagues and is not afraid to ask for help
- Are driven, self-motivated, enthusiastic and with a “can do” attitude
- Likes a hybrid work environment with approx 2-3 days a week in the office, (during the onboarding phase we do exect you to be in the office 3 days a week).
- Are fluent in Dutch
Great Place to Work
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$2,500 grant for personal development
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Monthly stipend for gym membership
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Growth opportunities
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Awesome company retreats and regular team outings
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Modern offices around the globe
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Flexible hours and a remote friendly environment
About the company
TimeEdit was established in Sweden in the mid 90’s by an astrophysicist making a timetabling application from an Excel sheet on crack. Since then, the system has been professionalised and developed further to arguably become the world’s most modern fleet of resource management tools for higher education institutions. As a leading SaaS company within Edtech we are now moving to redefine the future of Acedmic Operations.
Today, TimeEdit is a market leader in Europe and one of Scandinavia’s fastest-growing Edtech companies. On average, our customers spend 20% less on facilities, representing more than 4MEUR (!) in savings per year (yes, we’re pretty proud of that!). Less money spent on empty rooms means more resources allocated to research projects and higher education quality.
We recently celebrated our 200th customer and are growing fast through new exciting applications and a global roll-out. Today, more than seven hundred thousand students, teachers and schedulers use our products every day (yes, we’re pretty proud about that, too!).
Context, not controlIf the team is fully aware of our purpose and how it maps to TimeEdit's current state of business, we believe we can make much better decisions and accomplish far more than through a top-down management model.
Swing for the fencesWe encourage experimentation. Better to try and sometimes fail than to sit tight and… fail for sure. Each mistake carries a lesson, and we make sure to learn from it.
Judgment > PoliciesSocial media policy. Travel policy. Buy a round of beers at an event policy. Work from home policy. Nay. Our policy on these (and most things) consists of three words: Use good judgement.
Work-life fitWe're scaling a company where people can build their work around their life, not the other way around. Flexibility means you're in the driver's seat to create a schedule that works for you, your passions, and the people you love.
Sara Åkerlund | Contact Person
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