Groups Sales & Operations Manager
- Application Deadline: Feb. 11, 2026
- Multiple locations
- Remote
We are looking for a highly motivated, creative Group Sales & Operations Manager that is passionate about sustainable adventure travel. The role is not just about being strong at sales but also relationship management and business operations. This role is a critical role within the B2B Sales organization to help drive growth targets for the Americas market.
The Group Sales & Operations Manger is responsible for delivering both Tour Operator and Groups business by cultivating relationships with the buyers, driving brand awareness, and identifying new tour operator and group prospects. By effectively representing the Hurtigruten brand to the current and potential new partners, this position strives for successful execution of their sales plan and achievement of the passenger and revenue goals. This role is highly operational and requires savvy sales experience.
Key Responsibilities
- Build and maintain strong customer relationships by delivering excellent service and understanding customer needs
- Support the sales team with group bookings, including special requests, passenger details, and booking changes
- Collaborate with Group Fulfilment Teams to improve group processes, systems, and communication
- Track group performance across all markets and review monthly materialisation
- Manage sales agreements, reporting, and marketing plans
- Set targets and develop, coordinate, and deliver annual sales and marketing plans with tour operators and group partners
- Work closely with marketing to develop season launch materials, including pricing, product details, and itineraries
- Coordinate allotments with Revenue Management to maximise utilisation
- Identify and develop new business opportunities with tour operators and group partners
- Monitor competitor activity and industry trends and share insights with relevant teams
Work with great people
Skills & Requirements
Qualifications
- College Degree or job experience equivalent required
- 5+ years combination sales, operations and customer service experience
- 3+ years travel industry experience preferred
Additional Knowledge
- Proficient in MS Office, especially PowerPoint
- Experience with webinars, online presentation tools, and LCD/data projection
- Familiar with internal booking systems; Seaware knowledge is an advantage
- Confident using web tools and in-house systems
- Quick to adapt to new technologies and learn new programs
- Uses digital tools effectively to improve productivity
Key Personal Attributes
- Results-driven with strong initiative and ability to meet deadlines
- Strong negotiator focused on positive, win-win outcomes
- Well-organised with excellent planning and time-management skills
- Fast learner with strong problem-solving abilities
- Customer-focused, committed to high service standards
- Strong interpersonal skills with the ability to adapt to different styles
- High integrity, accountable and trustworthy
- Adaptable and composed under pressure, open to change and innovation
What We offer
- A dynamic and inclusive work environment where your ideas are valued
- Staff rates on our ships for you and your family
- A competitive benefits package, which includes paid medical, dental, vision insurance, and retirement benefits
- 2 weeks paid vacation, 9 days paid personal sick-leave
- Salary: USD $75,000 - $80,000 per year
How to Apply
If you’re ready to make an impact and take your sales and operations career to the next level with a world-renowned brand, we want to hear from you! Please submit your resume and cover letter through our online application portal.
Additional info
- Candidate must be located in California, Washington, Florida, New York, Arizona, Oregon, Virginia, or North-Carolina in the US.
Great Place to Work
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Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
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At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
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Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
Carly Biggart | Contact Person
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