Merchant Operations & Control Specialist

Job Description

Are you interested in joining one of Europe's fastest growing companies? Do you want to impact the wellbeing of millions of users?
If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll play a key role in driving financial accountability, supporting strategic decisions, and enabling sustainable growth.

Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets.
Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

We are now hiring a structured and ambitious Merchant Operations & Control Specialist who wants to drive operational excellence through clear ownership of processes and deliverables. You thrive in a performance-driven, high-activity environment and are motivated by clear progression opportunities. The role is based in Stockholm, Sweden.

Your mission at Epassi

As part of the Merchant team, you'll be strengthening and further develop our merchant operation and control department. Through the merchant onboarding processes you ensure accuracy and compliance in merchant workflows. You improve routines and processes for efficient reporting and traceability.

Your responsibilities will be:

• Ownership over merchant control and the monitoring of affiliated merchants.
• Create and maintain documentation and policies to improve our service offering.
• Design and improve reporting and feedback capabilities to internal stakeholders.
• Drive and coordinate the activation/onboarding process for new suppliers.
• Identify improvement opportunities (automation, tooling, process flows) and initiate projects.

You will be successful in this role if you:

• Reach targets for various projects within merchant operations.
• Create clear and efficient reporting routines.
• Secure merchant network quality.
• Maintain and close new external partnerships to ensure controlling.

What you will be doing on a daily basis:

• Manage the end-to-end completion process for affiliated merchants in relation to control requirements.
• Oversee the activation and onboarding of new merchants.
• Plan, execute, and document control checks of merchant connections and transaction flows.
• Review, prioritize, and coordinate tasks within the Merchant Administration team.
• Collaborate closely with external control partners and internal stakeholders across the organization.

What you should bring:

• 3+ years proven experience working in a similar role successfully with payments, merchant operations or network/merchant onboarding.
• A strong ambition to drive operational excellence, with clear ownership of processes and deliverables in a highly performance-driven, high-activity environment.
• A growth mindset with a strong willingness to learn, develop, and progress in your role.
• Hands-on experience with ticketing systems (e.g., Freshdesk, Jira), documentation tools (Confluence or similar), and CRM systems (preferably HubSpot), along with strong Excel skills.

Your language profile:

• Fluent in Swedish and proficient in English, both written and spoken.

Your track record:

• 3+ years proven experience working in a similar role successfully with payments, merchant operations or network/merchant onboarding.
• A demonstrated ability to structure, document, and continuously improve processes and routines.

Your competency profile:

Initiative-taking and solution-oriented: You proactively identify opportunities and challenges, take initiative without being prompted, and focus on pragmatic, effective solutions that move work forward.

Strong analytical skills and a structured approach to work: You analyze complex information with ease, break problems down logically, and apply a structured, methodical approach to ensure high-quality and consistent outcomes.

High activity tolerance and strong work rate: You thrive in a dynamic, fast-paced environment, manage multiple priorities simultaneously, and maintain high productivity even under pressure.

Relentless follow-up discipline and fast response times: You understand the importance of consistency and speed, follow up thoroughly on open topics, and respond quickly to ensure progress and reliability.

Team player with excellent communication skills: You collaborate openly and effectively with colleagues and stakeholders, communicate clearly and constructively, and contribute to a positive, results-driven team environment.

Why You Should Join Us

• Purpose-Driven fast growing environment: The Epassi Group operates in over 10 countries working on a meaningful mission: Boosting everyday wellbeing. At work. At home. Everywhere. We are shaping the future of wellbeing with more than 1000 employees across Europe.
• Personal & career development: Get the freedom to implement your ideas and take ownership of change, to develop your needed competencies you get a yearly funding
• Flexible & Balanced Work life: We offer a flexible hybrid setup (3 days office / 2 days remote), a collaborative culture, and the freedom to shape your role and make a real impact.
• Work community: At our centrally located office in Stockholm & Trollhättan, wellbeing and community matters: from Tuesday breakfasts and meditation sessions to a weekly yoga class and running club.
• Epassi app: We use the Epassi well-being benefits & lunch card and keep the office stocked with snacks, drinks, and fresh fruit.
• Work Life Balance: We’re ambitious and move fast — which means room to grow, try things out, and learn quickly. While not everything is perfectly structured, you’ll be part of a team that values trust, openness, and real work-life balance (no glorified overtime here).
• We offer a competitive compensation package, we offer pension AND insurances as part of having a collective agreement and mental health support through Auntie in case your personal or private life gets more stressful than usual