Customer Success Manager
- Applications are considered on a rolling basis
- Stockholm
- On-site
Join Our Scaleup Journey & Fuel Your Curiosity!
At Lime Go, a thriving scaleup under Lime Technologies Sweden AB (publ), you’ll be part of a fast-moving, entrepreneurial team with the backing of a successful, publicly listed company. It's the best of both worlds – the agility of a startup and the stability of an industry leader with a proven track record of success.
Who are we Looking For? 🤓
- You have 1-2+ years of experience in customer-facing delivery roles where you ensure smooth processes and high customer satisfaction.
- You have a calm and service-oriented mindset and enjoy helping both colleagues and customers.
- Strong ability and motivation to retain and expand existing customer portfolio (a few hundred accounts).
- You simplify complex situations, are goal-oriented, and work effectively in a fast-changing environment.
- You are comfortable working with Excel and have a strong technical interest.
- Experience with, or curiosity to learn, basic concepts such as HTML, CSS, APIs, and JSON is a plus.
Your Role in Our Team? 👨🏻🤝👨🏻
- You talk to customers, understand their requirements, and translate them into actionable steps for our team.
- You proactively identify customer needs and opportunities to identify order intake and adoption opportunities.
- You own customer dialogues and convert customer value into price plan upgrades through relationship-based selling.
- You are part of the customer success team and support customers and internal teams with communication, deliveries and troubleshooting where needed.
- You handle customer data imports into Lime Go using our import tool in a structured and customer-friendly way.
You’ll work with multiple projects and customers simultaneously (~10-15). A standard implementation project takes around 1-5 days.
In addition to managing implementations, you’ll also lead various improvement initiatives to develop and streamline our delivery process. You'll be responsible for a value-driven implementation budget, balancing proactive initiatives with incoming technical deliveries, including those resulting from new sales.
The Product? 🤑
Lime Go is a Data-Enriched Sales CRM built for SMBs in the Nordics. You’ll be selling to sales teams who understand the value of what we offer. With over 1,000 customers in Sweden, Norway, and Denmark, our aim is to become the top choice for ambitious companies across Europe.
We’ve just completed a full product revamp, making Lime Go a fresh, modern, and powerful tool for your customers.
The Lime Go Team 🚀
We’re a team of 20 people, laser-focused on aggressive growth. Join us and be part of our scaleup journey!
Skills & Requirements
Requirements ✅
- Bachelor’s degree
- A tech-savvy individual who loves customer interaction
- Ready to work from our Stockholm office
- SaaS/Startup/Scaleup experience
- Fluent in Swedish and English
You’ll report to Lukas (Business Unit Director) and have regular 1-on-1s, plus collaborate with our Revenue Operations team (Sales, CS, Product - all in Stockholm).
Perks and Benefits ⭐
- Competitive base salary + commission structure
- 6 weeks of vacation, collective agreement, company conferences and parties, wellness allowance, pension, and more
- A fun, collaborative environment with regular team activities and laughs
The Hiring Process? 💻
- Screening call
- Case assignment to show off your skills
- In-depth interview with the Business Unit Director and a team member
- Agreement walkthrough
- Reference check
- Final interview with Lime Group CEO (Tommas)
Don’t wait – apply now and start your journey with us. Europe is ready for Lime Go.
Let’s Go! 🚀
Great Place to Work
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Tight-knit team
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Collective agreement
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Startup & place to grow
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Modern UI
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Clear vision for the future
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Flexible work preferences
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Competitive salary
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International expansion
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Avg. growth 20%/year = new roles
About the company
Lime Go is a Data Enriched CRM designed for growing teams that want a simple and powerful sales tool to attract new customers and create exceptional customer relationships.
We are an autonomous business unit within the Lime Technologies Group, giving us the awesome perks of being a Nasdaq-listed company as well as the freedom of a startup.
Currently, we have 1300 customers across Sweden, Norway & Denmark, and our end goal is to become the obvious CRM choice for ambitious companies across Europe.
We are growing rapidly and are looking for new colleagues to join us on this exciting journey – let’s conquer Europe together!
202315 people onboard. All time high records, launching new price tiers, rewamp website, launching new product features & integrations. Let's go
2022Lime Go breaks loose and becomes a brand new business area within the Lime Group. 3 employees and a clear vision is set! This is only the beginning.. 6 months later and 11 people onboard. Larger deals, bigger customers and launching in Norway & Denmark.
2021The new interface is launched for all customers, leaving Knockout and facing the future in React/Redux in a modern & powerful suit.
2020The new UI released and the inflow at our support department was quiet as a bad joke on a stiff dinner party. Success!
2019Redesign project initiated. Lots of customer interviews, betas and bugs. ~30 thousand lines of code was about to happen in 1,5 years.
2013The first version of Lime Go is born.
2011Development started.
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