Salesforce Knowledge Specialist - Temp 4 months
- Prague
- Hybrid
A bit about the role:
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Salesforce Knowledge Specialist enhances the guest and internal team experience by ensuring the accuracy, accessibility, and organisation of knowledge articles within Salesforce. This role manages and optimises the Knowledge Base to support efficient operations and consistent service delivery. The ideal candidate is a meticulous content curator, skilled in knowledge management systems, and passionate about maintaining high standards of information quality. Attention to detail, adaptability, and a collaborative mindset are key to success in this dynamic, project-based role.
We are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world.
Note: This is a 4 months temporary contract.
Key Responsibilities:
·Deliver and execute responsibilities in a safe and compliant manner.
·Audit existing Salesforce Knowledge articles for accuracy, relevance, and compliance with company standards.
·Create, edit, and retire knowledge articles based on business requirements and Subject Matter Expert (SME) input.
·Ensure proper categorisation, tagging, and formatting for easy navigation and consistent style.
·Collaborate with internal teams to gather feedback and continuously improve knowledge resources.
·Provide guidance and support to users on effective use of Salesforce Knowledge.
·Monitor article usage and implement improvements based on analytics and feedback.
Skills & Requirements
About you:
·Background in knowledge management, content administration, or CRM systems.
·Ability to work effectively in a fast-paced, project-based environment.
·Works effectively in a diverse, multinational organisation.
Essential Knowledge & Skills:
·Fluency in English is required.
·Excellent written communication skills with attention to detail.
·Ability to organize and structure content for optimal user experience.
·Comfortable learning and using new tools and systems quickly.
Desirable Knowledge & Skills:
·Proven experience with Salesforce Knowledge and Salesforce platform administration.
·Familiarity with knowledge management principles and analytics.
Key Personal Attributes:
- Safety minded for themselves and others.
- You value diversity and take pride in bringing people and perspectives together.
- Motivated to deliver results consistently and to the highest standards.
- Personal integrity and honesty.
- Resilient and calm when working under pressure.
- Agile and responsive to changing business needs.
- Dependable and trustworthy approach to work.
- Detail oriented and proactive problem solver.
What you will get in return:
- Work in a “Start-up like” environment : Your work makes a direct impact!
- We send our Guests to the most remote locations on the planet : It’s as cool as it sounds!
- Meal Allowance : Because food!
- Multisport Card : Because we need to burn those calories!
- Mental Health Program : Because it matters (A LOT!)
- 30+ nationalities : All living in perfect harmony!
- Hybrid setup : 3 days in office, 2 days from home (You can come to the office too)!
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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