Assistant Expedition Coordinator

Skills & Requirements

Duties and Responsibilities:

• Prepare thoroughly for each voyage and destination through research, online assessments, and training as required prior to embarkation.
• Be present at the Expedition desk to answer guest enquiries and mange excursion bookings using the onboard reservation system.
• Assist with preparing excursion overviews and ensuring guests receive clear and accurate information about all available excursions.
• Support the loading of excursion information into onboard data management and billing systems.
• Support daily excursion dispatch and help ensure smooth operations
• Contribute to continuous improvement of excursion quality and the overall guest experience.
• Help ensure clear and timely communication to guests via onboard screens, information boards, PA announcements, and the company app.
• Assist with preparing future voyages by creating Expedition Boat Groups and Boat Group Patches in cooperation with the Hotel Department.
• Make PA announcements related to the onboard program, important guest information, and excursion dispatches when required.
• Assist with port presentations and present the excursion portion to guests.
• Be present at the tender pit for the opening of daily operations and support tender and landing operations as required.
• Coordinate expedition boats during cruising operations when required.
• Maintain a visible presence in public areas and proactively engage with guests.
• Assist with general onboard duties such as equipment handling, desk duties, information displays, social media posts, and guest activities.
• Assist with landing operations and accompany guests on shore excursions as required.
• Join activities such as hikes or strolls as a guide when required.
• Drive expedition boats (e.g. Zodiacs). In-house training is available, if not yet experienced.
• Carry out duties as a wildlife guard (e.g. Polar Bear, Muskox) and carry a firearm, if required. In-house training is available, if not yet experienced.

About you:

• A service-minded team player who enjoys working closely with guests and colleagues.
• Naturally organised, reliable, and detail oriented.
• Confident communicating with other guests in both informal and public settings.
• Proactive, flexible, and willing to support the team wherever needed.
• Calm and resilient when working in changing or demanding conditions.
• Eager to leave and develop within an expedition environment.

Education and Experience Required:

• Experience in hospitality, tourism, guest services, or expedition operations is an advantage.
• Strong communication skills and a positive, professional attitude.
• Essential to speak and write fluent English.
• Desirable to speak additional languages such as German, French, or Chinese.
• Desirable to have experience with zodiac driving, outdoor guiding, or operations in wildlife-sensitive areas.

What you will get in return:

• An exciting contractual role with one of the strongest brands within expedition tourism.
• A unique opportunity to explore remote and inspiring destinations.
• Varied and rewarding work alongside an experienced expedition team and curious travellers.
• A role that will allow you to build operational experience and develop professionally within expedition operations.