Service Desk Agent, Solna
- Application Deadline: March 6, 2026
- Solna
- Hybrid
At PostNord, IT plays a central role in keeping our operations running smoothly - and we are now looking for a Service Desk Agent who wants to play a key role in delivering high‑quality IT support. In this role, you make a real difference every day by helping users, troubleshooting issues, and ensuring our digital tools work as they should.
If you are motivated by delivering great service, enjoy a dynamic environment, and want to be part of our continued digital journey, this could be the right opportunity for you!
About the role
As a Service Desk Agent, you are the primary point of contact between our users and suppliers/supporting teams. You troubleshoot, guide, and resolve IT-related incidents and inquiries to keep business operations running efficiently. The role includes ensuring good user experience, maintaining clear communication, and following incidents through to full resolution.
You will join a team that values collaboration, structure, and a customer-first mindset. This is a great role for someone who is communicative, responsible, and naturally able to build trustful relationships.
The position is based in Solna (Sweden).
Key responsibilities
- Provide efficient and user-friendly IT support to PostNord employees
- Deliver an excellent user experience in every interaction
- Troubleshoot and resolve incidents related to applications, systems, and hardware
- Document, follow up, and ensure full resolution of incidents
- Coordinate tasks and collaborate with other IT functions when needed
- Contribute to improving processes, routines, and ways of working
- Ensure compliance with laws, regulations, policies, and internal guidelines
Great Place to Work
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At PostNord, we value our employees and reward them with competitive salaries, great working conditions, and amazing benefits and discounts.
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One of the benefits you can enjoy is joining The PostNord Plus personnel foundation, which offers you a wide range of activities and deals in holidays, sports, culture and wellness.
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PostNord is a fantastic place to work and grow! We have a diverse and talented team of people who work in different roles and locations across the Nordic region.
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We offer the prestigious PostNord Professionals program to help talented employees develop and prepare for senior roles
Skills & Requirements
We believe you have experience of IT support or another service-oriented role, and you feel confident working with digital tools and systems. You work in a structured way, adapt easily to changing needs, and stay calm even in high-pressure situations.
You communicate clearly, solve problems proactively, and take responsibility from start to finish. You are reliable, flexible, and comfortable taking initiative. Above all, you genuinely enjoy helping others and creating a positive user experience every time.
We offer you
We are a modern, customer-oriented company that cares as much about our employees as we do about our customers. With us, you are offered a varied job in an international environment with constant new challenges and quick decisions. In addition to fair employment conditions according to collective agreements, we offer you:
- Flexible hybrid workplace. Watch the film about our office.
- Great development opportunities
- Great insurance and occupational pension terms
- Wellness allowance & opportunity to train at Arken's gym and indoor swimming pool
- Employee benefits through PostNord Plus - PostNord´s own personnel foundation
About us
PostNord is the leading supplier of communication and logistics solutions to, from, and within the Nordic region. We ensure the provision of a postal service to households and businesses in Sweden and Denmark. We aim to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region. We are in a constant transformation and work consistently to develop both our offer and our employees, all to achieve our vision of being The favourite carrier of the Nordics. We are PostNord - a fantastic company to work and grow with. Read more at group.postnord.com
Apply
Welcome to submit your application. The selection is ongoing, so please apply as soon as possible. As part of the recruitment process, certain positions may require a background check. If you progress to a stage where a background check is necessary, you will be informed in advance. If you have any questions or concerns, please email susan.frimodt@postnord.com.
We look forward to hearing from you!
Read more about our union representatives
Work with great people
About the company
PostNord offers communications and logistics solutions to, from and within the Nordic region. With our expertise and a unique distribution network, we are developing the basis for tomorrow’s communication, e-commerce, distribution and logistics.
Accountable 🤝🏼We see the bigger picture and take ownership to continuously improve our business and systematically share best practices.
Brave ❤By challenging current situations, we can prioritize effectively and focus on the things that matter the most. We lead a business that is in constant change.
Committed 🔥It is important that we listen, pursuing development and asking each other for feedback. Together we create an inclusive workplace where our people can thrive.
Susan Frimodt | Contact Person
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