Job Description
We are looking for a driven and dedicated Contact Center Team Leader to join our team in Gran Canaria.
We offer a position for a people oriented leader who thrives in a fast-paced, customer-oriented environment where your work plays a vital role in the success of our organization. This role suits someone who is good leader, structured, responsible, customer-focused, and enjoys working with sales.
About the position
As Contact Center Team Leader, you will be responsible for the operation and continuous development of our Contact Center. The role includes organizing and planning the team’s daily work while ensuring high levels of customer satisfaction, quality, sales, and productivity. You will lead and coach your team in their daily tasks and customer communication, providing guidance and support to help them perform at their best. Training of new staff members and upskilling of current team members is a big part of the role, in our expanding Contact Center. You will also take an active part in the operational work yourself.
You will work in close daily contact with Destination Managers and local partners in the Apollo destinations across the world. Your direct manager will be the Contact Center Manager
Skills & Requirements
You are organized, technically inclined, able to work independently, and communicate clearly both verbally and in writing.
You have a background in the service industry and have previously worked in a call center, customer service, or contact center — preferably in a team leader position.
You can communicate effectively in your native language as well as in one of the four Nordic languages and English, both spoken and written.
You are comfortable working with computers and systems and have good knowledge of the Microsoft Office enviroment.
You are administrative, detail-oriented, and possess strong problem-solving skills with a focus on customer satisfaction and business value.
Merits / Preferred qualifications:
• Education within tourism or the travel industry
• Experience in leading teams.
• Experience as a Team Leader in a call center, contact center, or customer service environment
• Ability to communicate in more than one Nordic language
• Ability to communicate in Greek or Spanish
What we offer:
• Work in an environment where the sun always shines
• Great career opportunities to develop within the company
• Accommodation in a shared apartment with private room
• Flights to and from the assigned destination
• Comprehensive health insurance
About the company
Apollo is one of the Nordic region’s leading travel operators, with around one million travelers each year. We have approximately 200 employees across our Nordic offices, and during our summer and winter seasons, the team expands with an additional 100–250 seasonal staff. We offer customers the opportunity to explore the world—whether they dream of a relaxing beach holiday, an energizing training week in sunny destinations, or an exciting city adventure over a weekend. We arrange package holidays, training trips, cruises, and city breaks to meet all travel needs. In addition, we offer flexible flight and hotel bookings for those who prefer to tailor their own trip.
Since 2015, Apollo has been part of DERTOUR Nordic AB together with Golf Plaisir and Lime Travel. We are also part of the German REWE Group, which employs over 300,000 people.
Our mission is to make our customers’ holiday dreams come true by delivering outstanding service and experiences. To achieve our vision of becoming Northern Europe’s most engaging and obvious choice for holidays, we are always looking for driven and innovative employees—whether as a tour representative at one of our destinations or working in the production and sales of our trips.
Apollo also strives for sustainable travel and social responsibility through partnerships with organizations such as SOS Children’s Villages, Ecpat, and the Swedish Olympic Committee (SOK). Since 2016, we have proudly held our Travelife certification. For more information, visit apollo.se.
