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Senior Service Designer

  • Application Deadline: June 30, 2019
  • London

As a Senior Service Designer at Futurice, you will help the world's leading businesses to develop compelling and well-thought out design solutions as a hands-on practitioner and coach.

Above all, our service designer candidate would share an excitement about innovative and beautifully crafted digital experiences that have a positive impact on people’s lives and deliver real value.

At Futurice, we create digital services that people love. We have the opportunity to influence how our clients design and implement their future products and services, and set new standards for what can be achieved with the intelligent application and design thinking.

Skills & Requirements

Does this sound like you?

  • Strategic and creative thinker, able to inspire team members and clients with compelling, well thought-out design solutions.
  • High level of expertise in planning and conducting customer research and collaborative workshop activities that help shape employee and customer experiences.
  • Proficient in synthesising quantitative and qualitative data from multiple sources to identify opportunities and recommend design directions.
  • Ensure work is grounded in a deep and contextual understanding of what matters to the people we are designing for.
  • Manage design research relationships with partners and clients.
  • Evolve and innovate the service design and design research practice, pulling in state-of-the-art methods from within and outside of Futurice.
  • First-class verbal and written communication skills with the ability to eloquently articulate strategy, concepts, and rationale in a comprehensive and understandable manner verbally, written, and visually.
  • Enthusiasm for digital design best practice, new interaction models, design standards and emerging technologies.
  • Expertise in collaborating with other designers, developers, and advisors.
  • Would enjoy acting as a Futurice ambassador, attending and helping to plan studio and community events, workshops, and conferences.
  • Have an interest and participate in professional industry groups, conferences, speaking engagements, publications, etc.

Minimum requirements as a Senior Service Designer—

  • Minimum five years of hands-on experience working in the field.
  • Ability to lead projects with multiple designers.
  • Demonstrate experience in coaching and growing designers to unleash their full potential.

As a bonus, you might have—

  • A background in psychology, sociology, or ethnography.
  • Experience in strategic foresight or trend analysis.
  • Experience in brand identity and brand strategy.
  • Experience in change management, operational improvement and metrics consulting.

*A strong portfolio is a crucial accompaniment to your application. Please include several examples of successfully launched products, services and results that demonstrate strategic, conceptual, and creative thinking that reflects an extensive and comprehensive understanding of the design process.

Here’s what Futurice boils down to—

Workplace— We offer you a great workplace with awesome colleagues, interesting projects, the possibility of working at Futurice offices abroad, excellent tools and benefits, a social responsibility program to take pride in, and great possibilities for continuous learning and professional growth. We are proud of our lean, flat organization and distinctive organizational culture – one that has been selected as the best place to work in Europe twice.

Culture— We are human first. Mutual respect is an essential condition, as is passion, talent and energy. All team members need to be ambitious self-starters and have a desire to be part of a workplace with a lean, flat structure, built on a foundation of Nordic straightforwardness. Individuals are constantly given opportunities to learn and grow through collaboration.

Flexibility—Not a morning person? Need to pick up your kids from school? We believe in well-rested people doing concentrated and impactful work. Therefore, we have flexible working hours.

If you feel like you've just been described above, we would love to get your application!

Take a look at what we do and what we've done and get in touch. Don’t just tell us where you have worked or studied, tell us who you are, where you are heading, and what you can bring to the Futurice design team.

NOTE: We are currently not able to offer visa sponsorships for the UK, so unfortunately we can not take applications from outside the EU forward. However, do by all means take a look at our positions in the Helsinki HQ!

About the company

Futurice is a new breed of innovation consultancy that has digital values at its core. We inject life into digital solutions by designing innovative mobile apps and online software – all with a focus on user experience and interaction. We believe that the winning recipe for digital projects is happy people, happy customers, and happy users. Our customers span financial services, media, automotive and energy, amongst others.

Founded in 2000 we are over 400-strong and growing. A Finnish company, our HQ is in Helsinki and we have offices in Tampere, Stockholm, London, Berlin and Munich. For more information, visit www.futurice.com.

Liz Maw-Naing | Hiring Manager

I'm interested