Customer Supply Chain Advisor
- Bedford
- On-site
Location: Bedford (Wallis Way, MK42) occasional travel to 3PL sites and customer meetings
Contract: Permanent, full‑time (37.5 hours, Monday–Friday; occasional rota-based weekend/out‑of‑hours with time in lieu)
About Lantmännen Unibake
We take responsibility from field to fork—bringing great bakery products to customers across retail and foodservice. Our employer brand is built on responsibility, collaboration and care, and we’re committed to being a great place to work.
The opportunity
As a Customer Supply Chain Advisor, you’ll own a portfolio of customers, acting as their main point of contact to process orders, resolve queries and keep service performance on track. We’re looking for someone who brings more than just skills – we want a team player with strong interpersonal skills, and the ability to work collaboratively within a team-oriented environment. You’ll work closely with Account Managers, Planning, NPD, 3PL partners and Credit Control to keep data accurate, stock flowing and customers happy.
What you’ll do
- Manage a defined customer base: process orders, handle queries and meet tight timeframes and KPIs.
- Maintain master data and pricing in our ERP (AX12/Dynamics AX) and support promotions/campaigns.
- Download and validate EDI orders; raise/correct errors; manage invoices via customer purchasing sites.
- Prepare accurate delivery documentation for hauliers; book/organise transport, monitor MOQs and budgets.
- Collaborate cross‑functionally and with 3PL/warehouses; attend service reviews and help improve ways of working.
- Produce weekly/monthly customer service reports; support transfer orders to maintain stock levels.
- Investigate and resolve invoice and stock queries with EDI & Stock Control teams; provide cover across the team.
Work with great people
Skills & Requirements
What you’ll bring
- Strong communication (written & verbal), professional phone manner and customer‑care awareness.
- High IT literacy, Excel & Word (intermediate); confident with ERP/MRP systems (AX12 experience a plus)
- Numerate, analytical, proactive and self‑motivated able to work independently and as part of a tight‑knit team.
- Experience in customer service/sales office/supply chain environments, working accurately under time pressure
- Helpful extras: exposure to palletised product shipping; comfort with SharePoint/OneDrive/Copilot; understanding of EDI and ExFlow.
- Flexibility: We recognise peaks (earlier starts/later finishes) and give back where possible
- Ready to apply?
If you’re driven, detail‑oriented and enjoy keeping complex operations running smoothly, we’d love to hear from you.
We’re an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all team-mates.
About the company
Lantmännen Unibake is a leading global bakery company within the Lantmännen Group. With expertise in bakery products for food service and retail, we serve consumers around the clock and across the world every day. The aim is to make bread and pastry a profitable business for our customers through tasty, high-quality products and innovative solutions and based on a sustainable mind-set and excellent food safety standards. Headquartered in Copenhagen, Denmark, Lantmännen Unibake operates modern bakeries around the world and has sales in more than 60 countries. The brand portfolio comprises a range of well-established B2B and BtC brands e.g. Schulstad Bakery Solutions, Schulstad, Bonjour, Vaasan, Pastridor and Hatting. Lantmännen Unibake has a turnover of EUR 1.5 billion and employs more than 6,000 people in 20+ countries. Appetite for more? More about Lantmännen Unibake
#1It goes right. Right from the start. New people start at Lantmännen Unibake every day. We’re used to creating the right beginning, right from day one. We’re ready for you.
#2Baking is a people business. Lantmännen Unibake has flour on its hands and people at its heart. The whole process of making everyday products takes team work, open-ness and mutual respect.
#3It's a group thing. Working for a global business is different. You feel connected to something bigger. Your team has a higher purpose. Ripples turn into waves.
#4It's about baking the future. We are taking baking further. Not just geographically but in terms of innovation. We have a proud heritage but we want to explore new products, markets and opportunities.
#5Diversity is a reality. Not an ambition. Not only are we global, we hire a multitude of nationalities. At the moment, your future colleagues come from more than 40 countries.
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