Head of Service Implementation

Job Description

Ready to lead a team that makes things happen? As Head of Service Implementation, you’ll be at the heart of service delivery ensuring activation, change, and closure runs efficiently and to a high standard.

We are looking for a Head of Service Implementation to lead a team of 10+ specialists who manage the technical implementation of all B2B customer orders in Norway. The team handles service activation, delivery support, termination and decommissioning, as well as the documentation required to secure quality and consistency.

As the manager, you will set the direction for the team and ensure a well-run daily operation. Strong follow-up on performance and KPIs will help secure reliable, high-quality deliveries. Collaboration with technical teams, logistics, contractors and VIP customer teams will be an important part of achieving predictable outcomes. You will also focus on improving processes and tools, while ensuring that delivery support, termination/ decommissioning and documentation tasks are handled efficiently and to a high standard.

What you need to succeed

• Leadership experience; either people management or team/project leadership
• Experience in operational delivery or implementation work
• Strong ability to prioritize, structure tasks and follow up in a KPI-driven environment
• Experience improving workflows or processes
• Clear communication skills and the ability to collaborate well across teams

Additionally, it can be pluss if you have:

• A technical background or education
• Telecom experience
• Familiarity with activation/configuration tools and test platforms
• Experience with standardization or automation work

Who you are

You are a clear and supportive leader who creates direction and trust. You handle escalations calmly and professionally, work in a structured and solution-oriented way, and contribute to predictable and efficient workflows. You build good collaboration across the organization and enjoy improving how things are done.

Why join GlobalConnect

You will be part of an organization that builds and operates digital infrastructure that businesses and public services rely on every day. In this role, you have direct impact on delivery quality and the customer experience, and you help shape a function that plays a key part in our operations.

Our process

We review applications continuously. A CV is sufficient; you don’t need to submit a cover letter unless you want to elaborate on something not covered in your CV.

Our recruitment process has these steps:

• Screening interview with Anna from Talent Acquisition
• Interview with the hiring manager
• Tests (personality and ability) and a brief feedback session with Anna
• Interview with further questions and possibly a case
• References and offer

The Christmas holiday is approaching, and we will start assessing applications from January 5th. Therefore, you will probably not hear from us regarding your application until the following weeks thereafter.

Happy holidays!