Customer Support Specialist – Hong Kong
- Application Deadline: Jan. 25, 2026
- Hong Kong
- On-site
We are seeking a motivated, organized, and service-oriented colleague to join our Customer Support team in Hong Kong as a Customer Support Specialist – Hull. In this role, you will support Underwriters in Gard’s global marine insurance operations, helping to ensure smooth processes and exceptional service for our clients and brokers.
Key responsibilites
- Maintain accurate records of clients, brokers, policies, and premiums within the company’s production systems, ensuring all information is up to date and archived.
- Manage policy renewals and new business and end-to-end policy processing.
- Oversee cover maintenance, including lay-ups, trips, value changes, and additional premium calculations.
- Prepare and distribute insurance documentation and invoices and generate reports and analyses.
- Calculate and reconcile premium closings, ensuring accuracy and timely completion.
- Conduct sanction checks to ensure compliance with regulatory requirements.
- Provide administrative and operational support to the Underwriting team, assisting with daily tasks and streamlining communication between departments to resolve issues efficiently.
- Respond promptly to customer inquiries and build strong, trust-based relationships with brokers, clients, and key stakeholders in the maritime industry.
Qualifications & Skills
- Bachelor’s degree in business administration, maritime studies, or a related field; alternatively, substantial experience in marine insurance or the maritime/shipping industry.
- Strong attention to detail and a structured, methodical approach to tasks.
- Ability to work effectively under pressure, demonstrating initiative and a proactive, self-driven mindset.
- Proficiency in Microsoft Office applications, especially Excel, for data reports and premium calculations.
- Positive, service-oriented attitude and excellent collaboration skills across diverse teams.
- Exceptional communication skills and cultural awareness, essential for working in an international maritime environment.
- Customer-focused mindset, ensuring high-quality service to clients and stakeholders.
- Fluency in English; additional language skills such as Cantonese, Mandarin, or Japanese are considered an advantage.
We perform background checks on all relevant candidates through our partner EY
Work with great people
Great Place to Work
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Friendly atmosphere
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Career opportunities within a global market lead
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Work life balance
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An environment that encourages ideas
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Colleagues who believe in knowledge sharing
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A work environment with deep competencies
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High employee engagement - A great place to work
About the company
For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.
Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our Members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.
It is not just what we do, but how we do it that delivers the best value in the market – matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.
Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.”
1907Assuranceforeningen Gard established on 9 October
1939Insures 40 per cent of the Norwegian tanker fleet
1958Starts to insure vessels outside Norway
1973Moves into the offshore energy sector
1983Sets up an office in London
2000Insures more than 5,000 vessels
2004Sole ownership of Gard Marine & Energy
20072007Celebrates its centenary with nine offices and 300 employees
2015Insured tonnage is in excess of 260 million gross tonnes
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