Systems Support Specialist
- Orlando
- $10,000
Responsibilities:
- Provide technical support and troubleshooting for a variety of computer systems and software applications
- Assist users with hardware and software issues, including installation, configuration, and maintenance
- Diagnose and resolve network connectivity problems and ensure the reliability of network infrastructure
- Implement and maintain security measures to protect systems and data
- Provide training and guidance to users on the proper use of technology
- Maintain detailed records of support activities and document solutions to common problems
- Collaborate with IT team members to identify and implement process improvements
Qualifications:
- 2-3 years of experience in a systems support or IT helpdesk role
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Proficient in Windows and macOS operating systems
- Knowledge of networking protocols and troubleshooting techniques
- Familiarity with common software applications and productivity tools
- Ability to work independently and as part of a team
- Certification in CompTIA A+ or equivalent preferred
Skills & Requirements
Required skills for the Systems Support Specialist job:
- Technical support and troubleshooting for computer systems and software applications
- Hardware and software installation, configuration, and maintenance
- Network connectivity troubleshooting and network infrastructure maintenance
- Implementing and maintaining security measures to protect systems and data
- Providing training and guidance to users on technology usage
- Maintaining detailed records and documenting solutions to common problems
- Collaborating with IT team members to identify and implement process improvements
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Proficiency in Windows and macOS operating systems
- Knowledge of networking protocols and troubleshooting techniques
- Familiarity with common software applications and productivity tools
- Ability to work independently and as part of a team
- CompTIA A+ or equivalent certification (preferred)
Skills and Requirements – add details here
About the company
Imagination is a UK-based company that creates silicon and software IP designed to give its customers an edge in competitive global technology markets. Its GPU and AI technologies enable outstanding power, performance, and area (PPA), fast time-to-market, and lower total cost of ownership. Products based on Imagination IP are used by billions of people across the globe in their smartphones, cars, homes, and workplaces.
Natalia DeLaPiedra | Contact Person
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