IT & System Integration Specialist

Job Description

Your Mission at Epassi

At Epassi, technology is the backbone that enables everything we do. As our IT Specialist & System integration, your mission is to ensure that our IT environment runs securely, smoothly, and efficiently, empowering colleagues to focus on what really matters. You’ll play a key role in keeping our infrastructure reliable, supporting daily operations in Italy, and contributing to exciting cross-European IT initiatives as part of a growing international tech organization.

We are currently looking for this role based in Vercelli, where you will have a direct impact on our local operations while being part of a broader international tech ecosystem.

Your responsibilities will be:

• Own and manage the end-to-end IT environment for Epassi Italy.
• Ensure the availability, performance, and security of IT infrastructure and services.
• Provide high-quality IT support to end users, resolving hardware and software issues efficiently.
• Manage IT inventory, devices, licenses, and related orders.
• Help with ISO 27001 compliance, ensuring security protocols and best practices are followed.
• Handle Microsoft 365 operations, including tenant management and user support.
• Support and coordinate IT change management, including system migrations and platform implementations.
• Collaborate with international colleagues across Europe on global IT projects.

You’ll be successful in this role if you:

• Keep IT systems running reliably, with minimal downtime and fast issue resolution.
• Enable colleagues to work productively by providing timely, user-focused support.
• Ensure security and compliance standards (ISO 27001) are consistently met.
• Proactively identify opportunities to improve IT processes, tools, and user experience.
• Take ownership of IT operations in Italy while collaborating effectively with the wider Group.

What you’ll be doing (daily):

• Responding to and resolving IT support requests from colleagues.
• Managing hardware and software installations, updates, and configurations.
• Monitoring IT systems to ensure performance, security, and availability.
• Administering Microsoft 365 users, devices, and services.
• Handling device lifecycle management, including onboarding and offboarding.
• Coordinating with vendors and internal teams for IT-related changes or issues.
• Supporting ongoing IT projects, migrations, and platform rollouts.

What you should bring:

• At least 3 years of experience in an IT support or IT operations role.
• Relevant education at MBO/HBO level or equivalent practical experience.
• Solid experience managing hardware, software, and end-user IT environments.
• Familiarity with networking and/or cloud technologies.
• Experience working with different operating systems as an administrator or support professional.
• Ability to work independently in a dynamic, evolving environment.
• A proactive mindset, strong problem-solving skills, and willingness to continuously learn.
• Experience in Agile/Scrum environments is a plus.

Your language profile:

• Fluent in Italian (spoken and written).
• Good command of English (spoken and written), as you will collaborate with international colleagues.

Why You Should Join Us

• Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving.
• Work with a clear purpose — boosting everyday wellbeing — and create a meaningful, positive impact on both individuals and society.
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges.
• Come as you are — we’ll bring out the best in you and support your personal and professional growth.
• Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us.
• Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority.
• Contribute to solidifying our position as the number one player in Europe’s employee benefit market and help shape the next wave of success.