ITOT Service Engineer & Project Manager
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
Job Purpose
This hybrid role combines project management leadership with hands-on system engineering expertise. The position ensures successful delivery of ITOT-related projects while maintaining operational excellence across IT and OT environments. The ideal candidate will manage project timelines, budgets, and stakeholder communication while being capable of performing technical tasks such as patching, configuration, and troubleshooting within the ITOT domain.
Key Responsibilities
Project Management:
- Lead ITOT projects from initiation to completion, ensuring scope, quality, and timelines are met.
- Develop project plans, budgets, procurement, manage resources, and report progress to stakeholders.
- Coordinate with vendors, ship management teams, and internal ITOT teams for seamless execution.
- Drive continuous improvement by applying lessons learned and best practices across projects.
System Engineering:
- Perform patching cycles for critical systems, routers, firewalls, and switches, telephony and CCTV systems.
- Monitor and analyse system performance (availability, throughput, latency) and implement tuning measures.
- Troubleshoot network and OT issues; escalate to vendors when necessary.
- Configure and maintain wired and wireless infrastructure, including IP addressing and firewall rules.
- Ensure compliance with cybersecurity standards and maritime regulations.
Documentation & Compliance
- Maintain accurate network and OT documentation, including master plans and configuration records.
- Support audits and enforce adherence to IT security policies and legal requirements.
Work with great people
Skills & Requirements
Qualifications
- Bachelor’s degree in IT, Networking, or related field (or equivalent experience).
- IT Certifications such as CCNA, CCNP, or Fortinet equivalents is a plus.
- Proven experience in both Linux and Windows systems management (patching, configuration, troubleshooting).
- 3+ years of project management experience, preferably in IT/OT or maritime environments.
- Familiarity with automation tools (e.g., Ansible) and both Linux and Windows OS.
- Strong understanding of maritime operational technology is a plus.
Attributes
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and under pressure.
- Flexible, collaborative, and proactive mindset.
- Fluent in Norwegian and English.
Additional Information
- Occasional travel to ships and offices will be required
- Participation in on-call rotation for critical incidents
- Depending on locations – flexible working hours may apply
If you feel this role is something for you, we would love to hear from you – please apply today!
We offer
- Join the world’s leading pioneer in sustainable adventure travel, be part of a company setting new standards for responsible cruising.
- An inspiring and supportive work environment within a trusted Norwegian brand.
- A real opportunity to shape the future of greener cruising and contribute to meaningful change in the travel industry.
- Competitive salary and employment terms.
- A unique and inclusive workplace with dedicated and passionate colleagues.
- Exclusive staff rates on our unforgettable voyages to some of the most breathtaking and remote destinations on Earth.
Great Place to Work
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Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
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At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
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Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
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