Service Desk Technician

Job Description

Service Desk Technician

Are you ready to elevate your customer service skills and technical proficiency?

Join our team and contribute to our mission of delivering high-quality customer support and technical solutions to our B2B customers. We are seeking a Service Desk Technician for a 12 month position who thrives in a collaborative environment and is enthusiastic about problem-solving and ensuring customer satisfaction.

About your role:

As a Service Desk Technician at GlobalConnect, you will play a critical role in our customer support operations. Your main responsibility is to ensure our clients receive high-quality service and swift resolutions to their technical issues. You will handle a variety of tasks ranging from receiving customer inquiries to managing fault handling and owning the customer's case until it is resolved.

Here are some examples of key responsibilities during a typical day:

· Receive customer inquiries from all incoming channels.

· Handle the customer's inquiry and correct faults, prioritizing by severity, SLAs, escalations, and VIP customers.

In this role, you will diligently follow up and provide feedback on reported cases to both customers and subcontractors, ensuring alignment with SLA agreements. You will also work proactively with customer solutions and fault cases created by alarms, ensuring the quality of our customer solutions and services.

Why Join Us?

Joining our team means being part of a department that understands customer needs, effective communication, technical know-how, and proactive incident handling. Our goal is to not just meet, but exceed, what is typically found in the industry, ensuring top-quality service.

Here's what you can look forward to:

· Comprehensive training on our products and technology.

· A collaborative and knowledge-sharing environment.

· Opportunities for continuous learning and professional growth.

· Being part of a team that aims to be the best in Norway for technical support.

· A work setting where each day brings about new and varied experiences.

In this role we believe you have:

· Experience or education in network administration, telecommunication or IT.

· Proficiency in both Norwegian and English.

· Ability to handle stress and thrive in a challenging environment

· Basic knowledge of the OSI model, switching and routing would be beneficial and experience with IP-VPN, SD-WAN, Linux, Cisco, Extreme, Aruba, Juniper or Huawei would also be relevant for this position. Experience with IP-VPN, SD-WAN, Linux, Cisco, Extreme, Aruba, Juniper or Huawei is beneficial.

We are looking for candidates who are motivated by solving problems and contributing to our team KPIs. The aptitude for original thinking and clear interpersonal communication is important in navigating solutions for our B2B customers' network issues. Familiarity with ServiceNow is beneficial; however, comprehensive training will be provided.

If you are motivated by problem-solving, enjoy an environment that encourages professional growth, and are ready to take on new opportunities, we look forward to hearing from you.

Join us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe! Apply today!