Customer Success Manager
- Application Deadline: Dec. 31, 2025
- Halmstad
- On-site
As a Customer Success Manager, you will be the trusted advisor for our clients post-sale. You will lead onboarding, training, and ongoing support to ensure smooth implementation and maximum value from our solutions. Your mission is to build strong relationships, reduce churn, and foster customer loyalty
Responsibilities:
- Manage customer onboarding and implementation processes
- Coordinate with internal teams for delivery and installation
- Provide training and weekly follow-ups to ensure adoption
- Monitor customer health and act proactively to prevent churn
- Advocate for customers internally and provide insights to the Product Team
- Identify upsell opportunities and promote product value
- Review complaints and continuously improve customer experience
Great Place to Work
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Our people are our most valuable resource
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Opportunities for growth - key to job satisfaction
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We believe community is vital for our development
Skills & Requirements
- 3+ years in customer success, account management, or project coordination
- Experience from Sales roles or involvement in sales processes
- Experience in SaaS, mobility, or tech solutions preferred
- Strong communication and organizational skills
- Ability to manage multiple projects and stakeholders simultaneously
Work with great people
About the company
Gordion AB is an IT company founded in 1990 with a focus on self-service solutions. Over the years, it has developed a product portfolio with services for several business areas. Gordion is an innovative, flexible company that specializes in payment solutions for unmanned kiosks. Examples of kiosks include car rental with key management, check-in, gift card purchases, etc. Gordion has successfully delivered over 8000 self-service solutions to public and private customers in more than 14 countries.
Gordion AB has been based in Halmstad since its inception, with production in Sweden, Denmark, and Poland. The company is part of a larger group, Convene based in Norway.
Did you know that...Convene originated from a small entrepreneurial adventure in Sandane, in the old county of Sogn og Fjordane? It all started as an idea from a general practitioner who wanted to solve the time crunch for himself. He had an old parking meter converted to accept payments from his patients.
Did you know that...The company was originally called Melin Medical? It was established in 2010 and marked the beginning of our amazing self-service journey, which five years later led to us receiving the Innovation Award for Universal Design in the Service Design category.
Did you know that...Our acquisitions of the companies Gordion in 2018 and Arribatec Hospitality in 2025 are part of our strategy for international growth and entry into new industries?
Did you know that...We have united our companies under the brand name Convene, creating a shared identity that reflects our vision of simplifying everyday life for everyone?
Johan Ingemarsson | Contact Person
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