System Owner SOM

Job Description

System Owner – SOM (Service Order Manager)

Denmark, Norway, or Sweden

We’re modernising our Nordic IT landscape — and we’re looking for a System Owner who wants to take end-to-end responsibility for a core platform. You’ll own SOM (Service Order Manager), the system that connects our BSS and OSS layers and ensures services flow reliably from order to delivery. If you want to work where your decisions directly shape how fibre services reach customers across the Nordics, this is the moment to join.

This job is for you who…

• Get energy from making complex workflows simpler, smarter, and more automated
• Enjoy working closely with developers, architects, and product owners
• Like taking clear ownership of systems, integrations, and lifecycle decisions
• Prefer responsibility over hierarchy and want to work where things actually move
• Want to be the bridge between business needs and technical execution

You’ll need to have:

• Deep understanding of TM Forum architecture, including how OSS and BSS domains interact and are applied in real telecom environments
• Solid knowledge of fixed fibre services, with the ability to understand and translate commercial offerings into system and process requirements
• Strong Product Ownership experience, including:
  • Defining product vision and roadmaps
  • Gathering, structuring, and prioritising requirements
  • Hands-on experience with Jira and Confluence in an agile setup
• Practical experience with Camunda 8, including process modelling and orchestration in complex system landscapes
• Fluent in English, both written and spoken, with the ability to communicate clearly with technical and business stakeholders

Who you’ll work with — and what you’ll be doing

You’ll join our Nordic SOM/ODEN team — 11 specialists across Denmark, Norway, and Sweden who work closely with product, development teams, and network/operations to secure reliable service orchestration.

In this role, you will:
• Own the SOM platform and its lifecycle
• Translate business and product requirements into workflows and system features
• Work hand-in-hand with developers on backlog priorities, sprints, and change evaluations
• Ensure integrations and workflows follow security, governance, and compliance standards
• Collaborate with stakeholders across the business to improve end-to-end flows
• Monitor the system’s performance and drive continuous improvement

Why this role matters (for YOU)

SOM is one of the systems that makes GlobalConnect work — literally. Every B2B service we deliver depends on correct, automated handovers between BSS and OSS. For years, ownership of this domain wasn’t fully defined. Now it is — and you will be the person shaping its future.

You’ll step into a moment where we are reducing legacy complexity, consolidating systems, and building a common Nordic backbone. Your decisions will determine how efficiently we deliver our around thirty B2B products, how automation evolves, and how business and network operations connect.

You will get real ownership: a platform with clear boundaries, a development team that listens, and an organization ready to adopt the workflows you design. If you enjoy taking something important and making it work better — this is the kind of role where your impact is visible every day.

Location & Ways of Working

Location: Denmark, Norway, or Sweden (one position; open to all three countries)
Work model: Hybrid, 3 days in the office
Team setup: Distributed Nordic team with manager based in Sweden
Travel: Occasional Nordic travel may occur

How the hiring process works

1. Intro call with Jessica (TA)
2. Interview with Jerry (Hiring Manager)
3. Testing - personality and general ability tests, with a 30 min feedback session
4. Case discussion with Jerry + Technical Expert
5. Final conversation - Meeting stakeholders
6. References