Assistant Retail Manager

Job Description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Assistant Retail Manager, you contribute actively to the commercial and operational success of the retail network. Working closely with the Head of Retail, you oversee store performance and operations, ensure alignment across stores, and support the achievement of business objectives. You act as a link between store teams and central functions, driving consistency, communication, and operational excellence.

In parallel, you enhance sales and service capabilities through targeted coaching and development initiatives, ensuring each store delivers an exceptional client experience and embodies the brand’s values.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Store Management Support

• Support the Head of Retail in overseeing retail performance, ensuring stores achieve commercial targets and operational excellence.
• Coordinate communication between the Head of Retail, store teams, and external partners.
• Monitor and analyze sales performance, inventory levels, and KPIs, providing reports and insights to drive business decisions.
• Assist in preparing presentations, business reviews, and analytical reports for management.
• Ensure smooth coordination with internal functions to support store operations.
• Assist with and follow up with the retail calendar planning (sales events, store visits, openings, seasonal activities).
• Act as a key liaison during the Head of Retail’s absence to ensure business continuity and alignment across stores.

Training/Coaching

• Drive sales and KPI performance by coaching, training, and developing store teams in selling, service, and product expertise.
• Identify sales opportunities and performance gaps in collaboration with Store Managers, and propose targeted action plans.
• Design and implementcoaching programs to enhance KPIs, clienteling performance, and conversion rates.
• Deliver in-store and virtual training sessions, workshops, and follow-up coaching to reinforce skills and engagement.
• Support the rollout and adoption of clienteling tools and service excellence initiatives.
• Follow up on client experience evaluations and lead improvement actions.
• Act as a role model on the shop floor to inspire and motivate retail teams.
• Support the continuous development of Store Managers’ coaching and feedback capabilities.
• Contribute to the design and localization of training materials to reflect market needs and brand values.

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

·Excellent communication and interpersonal skills.

·Good analytical and organizational skills; able to manage multiple priorities effectively.

·Alignment with brand values

Specific experience and knowledge for this role:

·Minimum 3 years’ experience in luxury/fashion retail, including coaching or training capacity.

·Strong understanding of sales processes, clienteling, and retail operations.

·Proven ability to drive performance through people development and commercial insight.

·Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).

·Fluent in both English and Korean

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.