Customer Manager (EMEA)
- Multiple locations
- On-site
As a Customer Manager, you'll own revenue outcomes for a portfolio of strategic customers. You'll work at the intersection of product adoption, customer insight, and commercial execution, driving the retention and expansion decisions that determine long-term business success.
This isn’t traditional account management. You’ll own NRR targets, identify and capture expansion opportunities, and be accountable for revenue retained and grown. As a trusted advisor to revenue leaders, you’ll help them translate strategy into measurable outcomes while strengthening the commercial muscle that defines great CS teams.
You will:
- Own commercial outcomes end-to-end: Manage customers from onboarding through renewal and expansion. Drive retention, maximize NRR, and be accountable for growing your portfolio's revenue.
- Deliver measurable customer outcomes: Aligning your strategy to either revenue expansion or operational efficiency, then delivering measurable outcomes that support that goal. Partner with customers to define impactful success metrics, develop actionable execution plans, and systematically track progress. Drive product adoption as the foundation for creating long-term value and sustainable revenue growth.
- Identify opportunities proactively: Analyze usage patterns, engagement signals, and customer health data to uncover expansion opportunities, mitigate churn risks, and execute targeted account strategies.
- Inform product and go-to-market strategy: Your direct customer engagement provides critical insight into product performance and market needs. Your feedback will shape product roadmap priorities and commercial strategy.
Skills & Requirements
Our team comes from diverse backgrounds, the common denominator is drive and ambition.
Perhaps you've spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth start-up, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. Or perhaps, you have previously been a CS leader and are now looking to bring your expertise to others.
You've been consistently promoted and entrusted with increasing responsibility - bonus points if that includes management or revenue ownership. You bring strong business acumen and genuine curiosity about AI and the SaaS landscape. You have a winner's mentality, with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge. You're now ready to channel that drive into customer growth and revenue ownership.
You'll thrive here if you are:
- Commercially focused: You think in terms of revenue and business outcomes. You understand what drives results and can engage with senior stakeholders on the metrics and strategies that impact their bottom line.
- Comfortable owning the full outcome: You take ownership of whether customers achieve their goals. You connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work.
- Self-directed and adaptable: You take initiative without waiting for direction, learn quickly, and maintain momentum in ambiguous situations. You thrive when given autonomy and accountability.
- Tech-savvy curiosity: You’re naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working. You stay curious about innovation and how it can drive better business results.
- Highly ambitious: You set challenging goals and execute with urgency. You're driven by growth for both your customers and yourself, and are motivated by environments where performance matters.
The best Customer Managers are becoming the leaders of the next decade. They own the revenue, stay closest to the customer, and deliver the outcomes that matter most. If that trajectory excites you, we'd love to connect.
Great Place to Work
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Flexible Work Location
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Paid Parental Leave
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Flexible Public Holidays
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Flexible Working Hours
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Extended Leave
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Meet-ups & Workations
About the company
We're building the unified customer platform for growing lifelong revenue. Planhat is where data meets action. We bring sales, service, and success teams together in one system that combines enterprise-grade power with consumer-ready simplicity. Data is architected for execution. AI is commercially rooted. And the entire customer journey lives in one place. What started with two people and no funding has grown into a 200-strong team powering thousands of teams globally.
Our pace is high, our standards are higher, and the opportunity to grow is unmatched. You'll be trusted early, challenged constantly, and surrounded by people who approach their work with the same intensity you do. We're ambitious, we work with our equals, and we're building the customer platform that defines the next era of B2B.
TOMCulture is what we say, what we do and how we treat people
GenuineNo corporate BS - just be honest
FearlessWe are bold - and we play to win
CaringBe kind to yourself and others
ImpactfulWhen you do something, do it right
Ebba Strandberg | Contact Person
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