Operations Center / Customer Support Agent
- São Paulo
- Remote
At Zimpler, we're on a mission to outsmart every barrier so that moving money is as simple as sending a text. We're here to make safe and instant transactions available between everyone, everywhere – all the time.
As part of our team, you will be responsible for monitoring our most critical systems, identifying and solving technical issues, and ensuring a smooth experience for both businesses and end users. If something goes wrong, you’re the first line of defense. If everything is running well, you’ll be helping customers with support tickets. No two days are the same, and you’ll be part of a fast-moving, high-impact team.
We are looking for someone who is quite new in their technical career but has a strong interest in service and supporting others. Your enthusiasm to learn and adapt will be key to contributing to our mission and helping us maintain an exceptional experience for our customer and users.
You will be a part of a four person team. You will be scheduled to work Friday to Monday with a 6 or 7 hour shift but you will have at least one Sunday off every 4 weeks. Your working hours will be rotating between early and late shifts depending the schedules, but between 11am BRT to 4am BRT. You will work approximately 120 hours a month.
This is what you’ll do
- Monitor Critical Systems: Keep a vigilant eye on our fintech systems to ensure stability, security, and performance.
- Proactive Problem-Solving: Anticipate and address potential issues to prevent downtime and service disruptions.
- Swift Response: Act promptly to system alerts and escalate major incidents when necessary.
- Customer Support Excellence: Manage support tickets for both corporate clients and end users, embodying our dedication to exceptional service.
- Global Collaboration: Work closely with our Sweden based Customer support and Tech team, contributing to operational enhancements.
Why Zimpler?
- Innovative Environment: Be part of a fintech company that's reshaping the financial industry through game-changing innovation and strong partnerships.
- Hybrid Role: Enjoy a balance of office collaboration and remote work flexibility.
- Career Growth: Access opportunities for professional development in a fast-growing international company.
- Impactful Work: Contribute to making safe and instant transactions available globally.
Skills & Requirements
What You Bring
- Experience: Background in IT support, system monitoring, programming or cloud
- Problem-Solving Skills: Ability to make quick decisions under pressure.
- Service Orientation: Experience handling both B2B and B2C customers.
- Language Proficiency: Fluency in both English and Portuguese, written and verbal.
- Fintech Knowledge: Understanding of fintech, cloud services, or financial platforms is a plus.
- Flexible Hours: Willingness and ability to work outside regular business hours.
If you're a detail-oriented professional with a passion for technology and service, ready to help us democratize payments worldwide, we'd love to hear from you! Apply today.
About the company
ZIMPLER PHILOSOPHY
We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centre of everything we do and our whole purpose and promise stem from making life easier – for our customers and their customers – with the help of our unstoppable Zimpler crew.
Every person and identity within the expanding walls of our company matters. It is a well-demonstrated fact that a product’s market share and usability increases as the diversity of the team creating it increases. So, for that reason, and many others, we take great pride in our culture. As we’re on a mission to build a global payment solution, naturally our fantastic employees need to represent the world, too. Are you next to join us?
Anders Norinder | Contact Person
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