Customer Data Assistant
- Studley
- Hybrid
Working within the Business Contracts team, the Customer Data Analyst will be responsible for performing day-to-day tasks related to data reporting, statistics and communication. The role will involve analysing customer data to identify trends, patterns, and insights that can drive efficiencies in the supply chain. The Customer Data Analyst will work jointly with cross-functional teams and will be responsible for processing data in collaboration with clients in order to update customer and drop point stock.
This is a full-time role located in Studley with the option to work 2 days from home.
This role would ideally suit someone from an administration background or someone looking to gain experience within the data/technical function in a logistics/customer service environment.
Key Responsibilities
- Deliver excellent customer service to all customers of LPR UK
- Provide support to customers to identify solutions (generate reports / retrieve information from ERP / CRM systems)
- Work closely with all interfaces between customers and internal stakeholders
- Receive customer queries, perceive information and support customers through email & phone
- Maintain data in CRM system
- Manage own workload and meet team objectives
- Run ERP reports and analyse results
Great Place to Work
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Diverse international environment
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Career development opportunities
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Circularity and sustainability
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Social responsibility
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Innovation and Technology
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Continuous improvement
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A great place to work
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Meaningful work
Skills & Requirements
You
- Data entry/data handling experience
- Computer Literate - CRM and ERP working experience
- Analytical skills and attention to detail
- Strong communication skills
- Ability to work collaboratively in cross-functional teams
- Experience in the supply chain or logistics industry is a plus
- 1 or more UK A levels or equivalent or an apprenticeship in logistics/customer service
This position at La Palette Rouge offers you a lot of freedom and room for your own input. In addition to these elements, we also offer you:
What's on offer?
- A competitive salary
- 25 days of annual leave plus bank holidays
- Working on circular solutions within an enthusiastic and ambitious team.
- Access to Employee Assistance Program
- On-site Parking
- Free Monthly Breakfasts and Regular Employee Wellbeing Events
About the company
Euro Pool Group (EPG) consists of two divisions: Euro Pool System (EPS) and La Palette Rouge (LPR), each with their own expertise in the field of pooling packaging solutions. Together, we are the largest logistics service provider of reusable standard packaging in Europe.
By sharing the benefits of our reusable packaging solutions with our customers and stakeholders, we contribute to the transition towards a circular economy. Our essential role in the fresh fruit and vegetable supply chain makes it a familiar sight in supermarkets and various retail outlets in Europe. With a strong focus on sustainability and IT developments, Euro Pool Group's circular supply chain solutions play a pivotal role in reducing environmental impact and creating a greener future for the industry.
La Palette Rouge has more than 350 employees working at over 135 service centers that sort, inspect, and repair our pallets in 15 countries. We collect the pallets at nearly 32,000 collection points throughout Europe, with over 118 million pallet movements per year. For more information, visit our website https://www.lpr.eu/.
Together, we can shape a circular supply chain for a better future!
Euro Pool Group takes full responsibility for our actions and decisions. As part of our selection process, a Certificate of Good Conduct (VOG) is required upon acceptance of the job offer (costs will be reimbursed).
Let's shape a sustainable future together. Apply now!
We invite both internal and external applicants for this position, with internal candidates being given priority in case of equal suitability.
-Founded in France in 1992 and specialized in the management and rental of pallets for food manufacturers and European distributors.
-By working together, we will achieve our goal of reducing our CO2 emissions per movement by 20% by 2025.
-In 2020, we made the decision to only use wood for our pallets that comes from PEFC Chain of Custody certified forests.
-With more than 135 service centres in Europe, we are able to deliver and collect our pallets anywhere, at any time.
-We have been recognized for our environmental, social, and responsible actions in the day-to-day performance of our activities. With our "Platinum" rating, LPR is among the top 1% of companies in terms of CSR performance.
-Through new technologies and knowledge, we were able to lower our washing temperature in 2022 which resulted in significant reduction of between 47% and 52% in our gas consumption.
-In 2017 we agreed that we want to reduce our carbon footprint by 20% by 2025 by implementing several improvement projects.
Amy Richards | Contact Person
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