Commercial Operations Manager - L.A
- Applications are considered on a rolling basis
- Los Angeles
- On-site
We are seeking a Commercial Operations Manager to support our go-to-market (GTM) strategy and ensure our commercial teams are set up for success.
This role sits at the intersection of strategy, analytics, and enablement - combining operational rigor with data-driven execution to drive growth across marketing, sales, and customer success.
The mission of this role is threefold:
- Enable commercial excellence by building scalable systems, processes, and insights.
- Optimize the GTM tech stack to improve productivity and data quality across teams.
- Translate data into actionable insights that drive pipeline growth and efficiency.
This is a hands-on, high-impact role where you’ll manage operations, tooling, and analytics end-to-end, collaborating closely with marketing, sales, and leadership.
Key Responsibilities
GTM Strategy & Alignment
- Partner cross-functionally with Marketing, Business Development, and Sales to activate target accounts and execute our account-based strategy.
- Ensure the GTM team has clear visibility into pipeline, performance, and priorities through recurring insights and dashboards.
- Act as the connective tissue between departments, aligning data, process, and execution.
Systems, Tools & Workflow Optimization
- Administer, maintain, and improve our commercial tech stack (CRM, automation, and analytics tools).
- Identify workflow inefficiencies and implement scalable solutions that drive productivity.
- Evaluate and onboard new technologies that enhance our GTM capabilities.
Data, Analytics & Reporting
- Build and maintain recurring reports that highlight key business metrics and performance trends.
- Translate insights into actionable recommendations for leadership and own follow-up projects to drive measurable results.
- Manage data integrity across systems to ensure reliable reporting and forecasting.
Account Strategy & Targeting
- Develop a strong understanding of the Planhat product, customer base, and market dynamics.
- Use data-driven insights to refine targeting strategies and improve outbound and ABM efficiency.
- Support sales leadership with insights that inform prioritization and strategy.
Skills & Requirements
- Strong analytical and problem-solving skills with high attention to detail.
- Fluency in spreadsheet modelling required; proficiency in Python, Java, and SQL strongly preferred.
- Demonstrated commercial acumen and experience working cross-functionally with sales and marketing.
- Proven ability to translate complex data into insights and actionable strategies.
- Proactive, positive, and ownership-driven mindset - you take projects from idea to impact.
- High energy and work ethic - willing to put in the extra effort to drive outcomes.
Location
This is an office-first role based in Los Angeles (Malibu)
The OTE salary range for this position is $100,000 - $150,000 per year. Other rewards may include additional performance bonuses, long term incentives, a generous PTO policy, and other benefits. On occasion and when applicable, there is the possibility that the final, agreed-upon salary may be outside of the upper end of the range.
Great Place to Work
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Flexible Work Location
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Paid Parental Leave
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Flexible Public Holidays
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Flexible Working Hours
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Extended Leave
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Meet-ups & Workations
About the company
The customer platform built to acquire, service and grow lifelong customers.
TOMCulture is what we say, what we do and how we treat people
GenuineNo corporate BS - just be honest
FearlessWe are bold - and we play to win
CaringBe kind to yourself and others
ImpactfulWhen you do something, do it right
Alexander Ehrensvärd | Contact Person
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